Google Pay^™ Frequently Asked Questions

Google Pay is a free app that allows you to use your compatible Android smart device to simply and securely pay in-store or via merchant’s apps.

You’ll need an eligible card on your NFC-enabled Android device.

You can pay at any merchant where contactless payments are accepted. Simply look for the contactless symbol or Google Pay mark.

You can make in-app payments at participating merchants.

Google Pay is available on both personal and business Suncorp Visa Debit cards. It’s not currently supported on our Clear Options credit card.

Your device must be NFC capable and running Android operating system Kit Kat 4.4 or higher. Check your settings on your device or visit Google Pay .

Your Visa Debit card is allocated a Virtual Account Number (VAN). This is used instead of your physical card number when you make a purchase using Google Pay.

It also gives you the added security of knowing that your payment information is not shared with the merchant.  

It’s free to download the app, but data usage charges may apply. There aren’t any payment fees for Google Pay, however account transaction fees may apply depending on your account type.

Check out more on the Google Pay website.

Simply check your device for the Google Pay app or download the app on the Google Play store.

1. Open Google Pay and tap the plus sign in the bottom right corner.
2. Capture your card information by taking a photo of your card or entering your card information manually.

If you’ve got a white/green ‘vertical’ design Suncorp Visa Debit cards, you may need to enter your card details manually to verify the card.

As many cards as you want, but you must be the owner of all cards loaded into the app.

Yes. You can add your card to multiple eligible devices. But it’ll require you to complete the registration process for each device.

Simply tap your device on the contactless terminal for purchases under $100.

For purchases over $100, you may need to unlock your device and, depending on the terminal, you may need to enter your pin.

Yes, you can. Simply select Google Pay at checkout. You can check the list of participating merchants in Australia on the Google Pay  webpage.

No, not at this stage. Your plastic card will be required to withdraw cash. 

It’ll be the first card you add. But you can choose your default card. Visit the Managing your card in Google Pay section of the FAQs for instructions on how to change your default card.

It’ll work in countries where Visa contactless payments are accepted. We recommend that you take your physical card as a backup, as not all merchants allow contactless payments.

Yes. You can view the last 10 transactions made using your card registered for Google Pay.

Alternatively, you can log in to the Suncorp Mobile App or Internet Banking to view your full list of transactions.

It depends on the store. You may need your plastic card because not all terminals enable you to tap to return your purchase.

You may need to provide the last 4 digits of your Virtual Account Number which can be found on the card details screen in the Google Pay app.

It could be because of one of the below reasons:

• You haven’t completed the card verification process. Ensure that your Suncorp Visa Debit card is eligible and active with Google Pay.
• The payment amount is greater than $100. Not all merchants will accept transactions for larger amounts. The merchant may require you to insert or swipe your plastic card.
• You haven’t connected to a data network or Wi-Fi connection for a while.
• The payment terminal or card reader does not accept contactless payments.

If you need further clarification, please contact us for assistance.

Yes – only supported devices can run both Google Pay and Samsung Pay wallets. If your device is not supported, you’ll need to download the Google Pay app and add your Suncorp Visa Debit card to the wallet.

If you have more than one registered card in your Samsung Pay wallet, you’ll need to choose a default wallet. This will be used automatically by the device without manually selecting either the Google Pay or Samsung Pay app. 

No. But you can only perform a limited number of Google Pay purchases without an internet connection. You’ll therefore need to access a data network or Wi-Fi connection while overseas.

The number of offline purchases available will re-set once you have reconnected your device to the internet. 

You can change your default card in two ways:

1. On your device in the Google Pay app
2. Via the Google accounts webpage.

For more information on selecting your default card, visit the Google Pay app or Google accounts webpage.

You can remove your card from your device in the Google Pay app or via the Google accounts webpage.

Visit the Google Pay app or Google accounts webpage for instructions on how to remove a card.  

No. Your replacement Suncorp Visa Debit card will automatically be updated with your Google Pay Virtual Account Number.

You can continue using Google Pay if you’re waiting to receive your new plastic card.

Contact us immediately and we’ll cancel your card and order you a replacement.

Once your new card arrives, you will be able to continue making purchases straight away. Your new card will automatically be updated itself in Google Pay, so there’s no need to register the card.

You can find, lock or erase Google Pay using Google’s Android Device Manger. Alternatively, you can contact us  and we can delete your Google Pay Virtual Account Number.

Remember that you can still to use your plastic card.

So, you’ve got a new device? You’ll need to add your card again to Google Pay by following the same registration process. Remember to remove your card from Google Pay if you no longer intend to use the app or you sell your device.

Our card design may have been updated since your card was issued. However, the image shown doesn’t affect the use of the card with Google Pay.

Your Google Pay transactions are protected through:

• Android device security settings, like a PIN or password.
• SSL technology which encrypts your payment information
• Privacy measures to ensure your plastic card details are not shown in the app or shared with the merchant
• Notifications about where your transaction occurred along with the merchant’s name and amount of payment or refund.

In addition, Suncorp monitors your transaction history 24/7, to identify any unusual activity. You can contact Google directly about your device’s security features.

No. All registered cards stored in Google Pay are assigned a Virtual Account Number. This number is used instead of your plastic card number, so your payment information is not shared with the merchant. 

Yes. Some personal information will be shared with Google for Google Pay to operate effectively and deliver to you the best possible experience.

For more information visit Google Pay Terms of Service .