Financial Difficulty FAQs
If you do not provide us with the further information we request, we will make our assessment based on the information we have.
Some of the steps the Bank may take to help you include:
-Temporary postponement of loan repayment/s;
-Extending the period of your loan contract and reduce the amount of each repayment due;
-Extend the period of your loan contract and postpone repayments;
-Other short term changes to your loan arrangements.
The solutions we offer will differ depending on the relevant circumstances.
It is very important that you contact us to discuss your circumstances as soon as possible. You will find our telephone number listed on the letters or notices that would have been sent to you advising of your loan's current position Alternatively, you may wish to contact us on 1800 225 223 for help.
-Unexpected illness that prevents you from bringing in an income;
-Being in arrears of your loan repayments;
-Other events which mean you will not be able to meet your future repayments or other loan obligations.
Suncorp has a dedicated Customer Assist Team who can be contacted during normal business hours on 1800 225 223.
You can also advise any of our branch staff who will put you in contact with our Customer Assist Team. Or write to us at:
Suncorp Bank Customer Assist Team IPC 4RE055
GPO Box 1453
BRISBANE QLD 4001
If you would like to talk to a Financial Counsellor, you can call the Financial Counselling Hotline (which is independent of Suncorp Bank) on 1800 007 007 any time.