Payment & Merchant services

Existing customer support

Help and support with your merchant device

Payment & Merchant services

Existing customer support

Help and support with your merchant device

  1. Guides & Operating Instructions
  2. Merchant forms
  3. Order stationery
  1. Guides & Operating Instructions
  1. Merchant forms
  1. Order stationery

Use this form to order merchant stationery

Please allow 5-7 days for your order to arrive.

Your Terminal ID (TID) is the 8 digit number found on any terminal receipt.

Your Merchant ID is a 6 to 7 digit number found at the top of any terminal receipt underneath the suburb

Stationery required

* Prices are excluding GST

* Issued as singles

Delivery Address

Your personal information is collected, used and disclosed by Suncorp Bank in accordance with Suncorp Bank Privacy Policy and the Suncorp Bank Privacy Statement. From time to time we may send you information about products or offers from Suncorp Bank. If you do not want to receive any of this information, just contact us on 13 11 55.

Merchant Facilities are provided by Suncorp-Metway Ltd (“Suncorp Bank”) ABN 66 010 831 722 AFSL No 229882 Australian Credit Licence number 229882. Fees, charges, terms and conditions apply and are available on request.

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Suncorp Bank acknowledges the traditional custodians of the land on which we conduct business and pay our repsects to Elders past, present and emerging.

© Copyright Suncorp-Metway Ltd ABN 66 010 831 722 AFSL No 229882 Australian Credit Licence 229882 (“Suncorp Bank”). Registered office: Level 23, 80 Ann Street, Brisbane QLD 4000. In accessing Suncorp's site you agree to our Online Terms & Privacy Statement. Please ensure that you read these before accessing the site.

COOKIE AND DATA POLICY
We use cookies and other related technologies to improve and tailor your website experience. See our Cookie and Data Policy. This policy provides information about how Suncorp collects and uses data related to your online activity, and how you can choose to remain anonymous.

Products and services including banking and insurance (including home and car insurance) are provided by separate companies in the Suncorp Group. Suncorp Bank is only liable for the banking products or services it provides and not the products and services of the other companies in the Suncorp Group. Any advice has been prepared without taking into account your particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it. Please read the relevant Product Disclosure Statements before you make any decision regarding these products. The Target Market Determination are also available. Copies of historical TMDs for credit card products can be obtained by calling 13 11 55.

Carbon Neutral Certification

In Australia, carbon neutral certification is governed by Climate Active. For an entity to be certified as carbon neutral, it must meet the requirements of the Climate Active Carbon Neutral Standard. This means that to achieve certification an entity must measure emissions, reduce these where possible, offset remaining emissions and then publicly report on its achievements. 

Carbon neutral claims must be independently validated by an independent third party.