We're on the ground and ready to help.

Please check this page regularly to find the latest locations and opening times to speak to us about your claim.

Alternatively you can stay up to date, message your claim manager, live chat with our online claims specialists and upload documents and photos in your Suncorp My Account or in the Suncorp Insurance App. If you need help getting registered please contact our dedicated app support team on 1300 786 277.

Customer Support Team

Our teams are on the ground and ready to support customers impacted by significant weather. Appointments are available and can be booked HERE.

Cotton Tree

Address

Maroochy Neighbourhood Centre
2 Fifth Ave
Cotton Tree, QLD 4558

Times

Monday, 11 May to Friday, 15 May 9.30am to 5.30pm
Saturday, 16 May 9.00am to 3.00pm

Bookings can be made HERE

Southport

Address

Southport Community Centre
6 Lawson St
Southport QLD 4215

Times

Monday, 11 May to Friday, 15 May 10.00am to 6.00pm
Saturday, 16 May 9.00am to 3.00pm

Bookings can be made HERE

Jindalee

Address

Jindalee Golf Club
62 Yallambee Rd
Jindalee QLD 4074

Times

Monday, 11 May to Wednesday, 13 May 10.00am to 6.00pm

Bookings can be made HERE

Bellbowrie

Address

Bellbowrie Sports & Community Club
70 Sugarwood St
Bellbowrie QLD 4070

Times

Thursday, 14 May to Friday, 15 May 8.30am to 4.30pm
Saturday, 16 May 9.00am to 3.00pm

Bookings can be made HERE

Bokarina

Address

Sunshine Coast Stadium
31 Sportsman Pde
Bokarina QLD 4575

Times

Monday, 18 May to Friday, 22 May 9.30am to 5:30pm

Bookings can be made HERE

Ferny Grove

Address

Ferny Grove Tavern
1340 Samford Rd
Ferny Grove QLD 4055

Times

Monday, 18 May to Friday 22, May 10.00am to 6.00pm
Saturday, 23 May 9.00am to 3.00pm

Bookings can be made HERE

Please note locations and opening times are subject to change – please refer back to this page for current information.

How you can learn more

Our Customer Brochures include information about our claims process and other valuable topics, as well as frequently asked questions. Click below to learn more.

Cash Settlements

Claims Process

Maintaining Your Home

Repairing & Rebuilding Your Home

Temporary Accommodation

Third Parties Offering Claims Services

Who is going to repair my home?

Other ways to stay updated

Suncorp Insurance App

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

Download the app

Suncorp My Account

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

Not registered?

If you need help getting registered please contact our dedicated app support team.

Call 1300 786 277