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Employer Frequently Asked Questions
SuperStream is an initiative by the Australian Government to help employers streamline the payment of superannuation contributions.
To update your employee’s personal details, like a change in their address, login to EASE™, Suncorp’s online payment system.
Yes, you can. As an employer, you can encourage your employees to search for their lost super by logging in to their Suncorp super account and selecting ‘Search and combine’. We’ll do the work for them and search for any lost super that might be out there using the ATO’s SuperMatch database.
When an employee stops working for you, you’ll need to notify the ATO, as well as:
- Pay out any outstanding employment owed;
- Let the ATO know the details of those payments;
- Fulfil any remaining super obligations; and
- Take care of any fringe benefits tax (FBT).
Then, you can login and update Suncorp EASE.
You need to keep your employee’s superannuation records for five years. This includes detailed information about super contributions, fund details, how their superannuation guarantee was calculated, and more.
To get the full details on what super rules you need to adhere to as an employer, take a look at the ATO’s website.
If an employee provides you with their TFN, you’re legally required to give that number to their chosen super fund. An employee who doesn’t provide a TFN can’t make any personal contributions into their super account and may pay more tax on their super.
If an employee has a TFN but does not give it to you, any contributions you pay into their account will be taxed at the highest rate of 45%, plus the 2% Medicare levy.
You can claim certain deductions on contributions made to complying super funds on behalf of employees under the age of 75.
For employees over 75, you may only claim a deduction if an industrial award, determination or state award agreement requires a contribution.
There are rules and exclusions that apply so make sure you’re familiar with the information provided on the ATO’s website.
When an employee earns over $450 per week you must pay them the superannuation guarantee (SG), which is currently 9.5% of their income, to super.
As an employer, you’re currently required by superannuation legislation to pay your employees 9.5% of their income in super. This is known as the Superannuation Guarantee (SG).
This percentage is set to rise to 12% by 2025, and as there are penalties for not paying your employees the SG, so make sure you stay on top of your obligations by visiting the ATO website.
You can keep track of what contributions your employees are making by using Suncorp’s online payment service, Suncorp EASE™.
Suncorp EASE™ is our way of making it easier for you to pay your employees their super money. It’s all done online and you can schedule contributions so you’ll never miss a Superannuation Guarantee (SG) deadline.
You can choose to pay using either direct debit or direct credit, and from there it’s a simple process of listing your employees and uploading your payroll.
Learn more about Suncorp EASE™ and to see if it is right for your business.
You can register to use EASE™ when you open a Suncorp Super for Business account. After you’ve opened your account, we’ll send you an email with a link to register for Suncorp EASE™.
Some details for registration will already be filled out – like your ABN – so you’ll just need to confirm your email address to start the process.
To complete registration, you’ll be prompted to fill out your employer information, employee details and bank account details. After you accept the terms and conditions we’ll send you an email confirming that you’re registered with a temporary password and link (you’ll need to reset your password to login).
For more information on how to get your Suncorp EASE™ account working for you, check out the Suncorp EASE™ Help Guide.
To add a new employee to Suncorp EASE™, follow these steps:
- On the Dashboard, go to the Contributions section, click on ‘Make an ad hoc contribution’;
- In the Contributions Window, select ‘Add member’;
- Fill in your employee’s personal details (making sure you scroll down to complete the Employment, Super Fund and confirm your employer details);
- Click ‘save’.
For any other help you make need setting up your account, please refer to the Suncorp EASE™ Help Guide.
To update or edit your employee’s personal details, follow these easy steps:
- On the Dashboard, go to the Maintenance section and click on ‘User details’;
- Select the employee/member you wish to edit;
- Select the ‘User role’ from the drop-down box;
- Add their new details, and click ‘save’.
To learn more about Suncorp EASE™ and how to make contributions, take a look at the Suncorp EASE™ Help Guide.
