Super Frequently Asked Questions
Popular Customer Questions
How do I ...
Registering for Suncorp Superannuation online services is simple.
- Go to Online access registration
- Enter your personal and Suncorp super account details;
- Click ‘Submit registration’.
We’ll send you everything you’ll need to complete the registration process to the email address you provide.
Just remember to keep your login details safe for next time you need to use our online services.
Updating your details with us is easy – you can change your address and other contact details online .
- Login to your online account; then
- Select ‘Personal details’ under the ‘My profile’ tab.
In your online account, you can also check your super balance, update your nominated beneficiaries, manage your investment choices, combine your super accounts, and more.
You can find your Suncorp Superannuation Client ID in the top left corner of the email we sent you when you joined, or when you registered for your online account.
You can also contact us if you’re having trouble logging in online or are unable to find your Client ID.
Personal contributions into your Suncorp super account can be made at any time, but you might get taxed depending on whether you make your contribution before or after tax.
To learn more about personal contributions, have a read of your PDS.
Yes, you can! You can change your investment options as often as you want because we don’t charge switch fees or have an annual limit on switches. You can do this at any time by logging into your online account. While you’re logged in, you can even have your current account balance invested differently from how your future contributions are invested.
Changing or updating your beneficiary is simple. All you need to do is login to your online account, select ‘Beneficiaries’ under the ‘My super details’ tab and follow the prompts.
If you don’t choose a beneficiary, or your nomination is invalid, the trustee may use discretion to decide the beneficiaries in accordance with Superannuation Law, and this may not be to your estate.
There are certain conditions for nominating a beneficiary, so for full details and exclusions, take a look at the PDS.
Australian super funds charge a range of fees, including:
- Administration – for managing your account;
- Investment – for managing your investments
- Advice – such as investment advice;
- Switching – if you change funds or investment options within your current fund;
- Activity – if you need to split an account after a divorce or need a specific service;
- Exit – for when you close your super account; and
- Buy/sell spreads – to cover the transaction costs of buying or selling investment options.
Suncorp doesn’t charge any switching, activity or exit fees.
To learn more about the fees and costs associated with a Suncorp Everyday of Suncorp Brighter Super account, please read the policy documents.
How much super you’ll need to have saved by the time you retire will depend on:
- your expectations for things like travel, eating out, and helping out children and grandchildren;
- whether you’ll have any other income, such as part-time or casual work; and
- any debts that will continue after you’ve stopped working, such as your mortgage.
The Association of Super Funds Australia (ASFA) has estimated that a comfortable retirement costs $42,764 a year for a single person and $60,264 a year for a couple*.
* ASFA Retirement Standard, www.superannuation.asn.au, March Quarter 2018.
Super is specifically designed as a way of saving money for your retirement. Other than in a few exceptional circumstances, you can’t get hold of your super money until you reach retirement age or ‘preservation age’, which is determined by your year of birth. At 65 years you can get access to your money whether you’re working or not.
