The Suncorp App is for Suncorp, AAMI, GIO, Apia, Shannons and CIL customers. It allows you to get your home, car, money and life sorted, all in one place.
The Suncorp App allows Suncorp, AAMI, GIO, Shannons and CIL customers to view and manage supported policies, explore possible discounts and rewards, view property and suburb profiles and more, in one convenient place. Suncorp bank customers can also see exactly where their money is going.
To download the Suncorp App, simply search ‘Suncorp App’ in your app store. Alternatively, you can visit www.suncorp.com.au/mobile-app and you can send yourself a text message with a direct link to the Suncorp App.
First, you’ll need to download the app from your app store. Once it’s downloaded, you can easily register by entering a few bits of information.
The exact info you’ll need depends on whether you’re a new or existing customer.
You can use the ‘Find My Policy’ tool in the Suncorp App. From the Accounts and Policies section select ‘Forgotten my policy number’, enter:
- First Name
- Last Name
- Date of Birth
- Postcode (postal address)
An email will then be sent to your registered email address with your policy number.
Alternatively, you can contact the call centre.
You will need your CTP policy number to link the policy in the app. Some states may not include the policy number on your CTP documentation. To get your CTP policy number, simply call 1 300 SUN APP (1 300 786 277), and our support team will be able to assist you.
The Suncorp App is available for both iPhones and Android phones.
Yes, you can download and access the app when you’re travelling overseas.
The Suncorp App uses a range of security features including real-time fraud detection, security encryption and multi-factor authentication.
Financial information which is accessed using your device is not stored within the app at any time. You can choose to store your Customer ID within the app, however this is encrypted when not in use and access to your account will still require a valid PIN, passcode or biometric to be provided.
You can easily reset your PIN or password from within the app.
Not yet. We are continuing to build more of the banking functionality into the Suncorp App and will eventually ask mobile banking users to switch over to the Suncorp App.
You can perform most everyday banking tasks in the Suncorp App, including:
- Viewing your savings, transactional and credit card accounts.
- Viewing your personal, home and small business loans.
- Transferring money between your accounts.
- Sending money to external accounts.
- Using BPAY to pay bills
If you are an existing Physical Security Token user, you’ll be asked to enter your Security Token Code when you register for the app. You’ll only be asked to do this once, and this is only a requirement for banking customers with an existing Physical Security Token.
To set up Apple Pay via the Suncorp App:
- Download, & sign up to, the Suncorp App.
- Add your Banking products into the app (if they’re not there already). Tap on the ‘Money’ tab then selected the + (plus) icon to get started.
- Click ‘Manage’ (on the right-hand side of your accounts list), then click ‘Apple Pay’ under the payments section.
- Once the ‘Apple Pay’ page displays, select ‘Add to Apple Wallet’ on your VISA Debit card.
- Follow and complete the screens to finalise setup.
- Once complete you’ll be returned to the ‘Apple Pay’ page in the Suncorp App, with the nominated card displaying ‘Card added in Apple Wallet’
Customers with an active eligible product of the Suncorp Network of brands can access rewards.
You can view all your ePurchases in your eWallet under My ePurchases. Open your eGift card and unlock the barcode. You can then redeem your eGift Card by scanning the barcode at the retailer.
All Suncorp Benefits retailers are listed on the benefits platform. You get access to savings at more than 100 of Australia’s most popular retailers, which means you can save on groceries, clothes, department stores, furniture, electronics, movie tickets and more.
Each gift card has its own discount, which can range up to 15% off at retailers.
Help & Feedback
If you need assistance with the Suncorp App, please call our dedicated Suncorp App support team on 1300 786 277 or email email@example.com
Customers can provide feedback on the Suncorp App within the app itself. Click ‘Support & information’ in the top left-hand menu, then click ‘Send us your feedback’.
Yes. The app allows you to lodge and track a claim for home and comprehensive motor insurance products from Suncorp, AAMI, GIO, Apia, Shannons and CIL
Tracking the status of your claim in the Suncorp App is easy. After you’ve made a home or comprehensive motor insurance claim, personalised messages on the welcome screen will keep you informed of your claim’s progress every time you log in.