Stolen identity? Here's what you can do
26 August 2020
Identity theft can happen to anyone. It occurs when someone uses your personal information, such as your name, address, or date of birth, to steal money or gain other benefits.
Learning how to understand, prevent and protect yourself against identify theft can help you avoid it.
Know how identity theft can happen
Identity thieves may use a variety of methods, such as:
- Internet scams. Using phishing emails, social media, or spoofing sites, Internet scams can be used to obtain your personal details, including your credit card information.
- Hacking your device or network. This can include using malware or spyware to record and transmit your online activity.
- Stealing documents. This includes online and paper-based documents which contain personal information, such as driver licences, bank and credit card statements, and pre-approved credit card offers.
Visit our ‘identify scams at home’ web page for tips on protecting yourself, detecting early warning signs, and what to do if you receive a suspicious email.
If your identity is stolen
1. Immediately inform the police
All events should be reported to your local police department. Ask for a copy of the police report, as most banks and financial institutions require you to get one.
2. Alert Suncorp Bank and other financial institutions
We can help you cancel all your cards and close accounts that may have been breached. We can also help to open new accounts and provide replacement cards with a new Personal Identification Number (PIN).
We’re committed to fighting identity theft and providing you with a range of security measures to keep your personal information safe. The Suncorp App uses a range of security features to protect your money online, such as real time fraud detection, security encryption and multi-factor authentication.
3. Check your credit report rating
Inform relevant credit agencies, such as Equifax, that you’re a victim of identity theft. Ask for a copy of your credit report and read it carefully, to verify all enquires made into your credit history. In some cases, you can ask for an alert to be placed on your file to stop more fraudulent accounts being opened under your name.
4. Close any unauthorised accounts
Contact all the companies and organisations where your identity was used in an unauthorised way. This can include phone and other utility providers, department stores and other financial institutions.
5. Report any loss or theft of documents
Here are some document types and the relevant agencies you may need to inform.
- Passports – The Department of Foreign Affairs and Trade (DFAT).
- Drivers licence – Your relevant State/Territory Roads and Traffic Authority.
- Credit and debit cards – Your bank or other financial institution.
- Mobile phone – Your telecommunications provider.
Remember to record all your data types, such as dates, names and contact details. Make notes of every conversation and keep detailed records of emails and other forms of correspondence.
6. Visit these resources for more information about identity theft.
- Idcare is a free service to help you develop a plan to limit the damage from identity theft. Idcare also provides support for your mental health and wellbeing if your identity is stolen.
- ACCC Scamwatch offers the latest news and alerts in your area.
- Stay Smart Online offers easy-to-understand advice on how to protect yourself online.
At Suncorp Bank, the safety and security of our customers is our number one priority. If you suspect your security has been compromised, you can send an email to firstname.lastname@example.org or call us on 13 11 55 for immediate assistance.
- Protecting yourself from scam targeting
- Keep your family safe when shopping online
- 6 tips to help protect your debit and credit cards
Information is intended to be of a general nature only and any advice has been prepared without taking into account any person's particular objectives, financial situation or needs.
You should make your own enquiries, consider whether advice is appropriate for you and read the relevant Product Information Document before making any decisions about whether to acquire a product.