FAMILY & RELATIONSHIPS
Protecting your money during a family breakdown
4 December 2020
Experiencing a family breakdown can be traumatic, especially if there’s a risk of violence. Any kind of abuse is unacceptable, but sadly, research conducted by Family Relationships Online suggests that ‘relationship breakdown and separation is a time of increased risk of family violence, both physical and emotional.’1
Knowing how to access the right support is key to protecting both yourself and your money.
What to do if you need immediate support
If you’re experiencing family violence, make sure you:
- call 000, if you’re in immediate danger
- 1800RESPECT on 1800 737 732 to access 24/7 counselling or download the Penda app, and
- let Suncorp Bank know what you’re going through by contacting our Specialist Customer Support team team on 1800 317 517 and selecting the third option from the menu (8am-6pm AEST, Monday to Friday) or email us at firstname.lastname@example.org.
How Suncorp Bank can support you
Though it may be extremely difficult to share your situation with us, the sooner you’re able to let us know about it, the sooner we can help.
Regaining control of your finances
Suncorp Bank understands that family breakdown can sometimes lead to financial difficulty. We tailor our support to your individual needs, and may be able to assist with:
- temporarily postponing or reducing the amount of loan payments
- extending the period of loan contracts, and
For extra support, you may find it useful to speak to a financial counsellor. They’ll be able to work with you to get your finances back on track. The National Debt Helpline is a free and confidential phone service run by Financial Counsellors Australia. Call them on 1800 007 007 to contact a counsellor today.
Protecting your money
Though everyone’s situation will be different, and our support will be tailored to your individual circumstances, we can work with you to protect your money. For example, we can support you by cancelling additional credit cards, to avoid more debt being incurred, and placing a two to sign hold on a joint account so funds can’t be accessed without your consent. If this is something you need to do please be aware that we will need to notify the primary cardholder of the change if that person isn’t you.
For more information, contact our Specialist Customer Support team team on 1800 317 517 (select the third menu option) between 8am-6pm AEST, Monday to Friday, or email us at email@example.com.
Protecting your privacy
Additionally, if you receive any information by post, we can also update your postal address to that of a nominated person. And, if you need it, we can arrange for a new debit or credit card to be ready for pick up at one of our stores.
Please note that any information you share with the Specialised Customer Support team is confidential. It cannot be accessed or shared by other employees at Suncorp Bank.
Asserting your rights
If you need legal support, most Australian states have Legal Aid services that can generally be accessed free of charge:
- Legal Aid Commission of South Australia – 1300 366 424
- Legal Aid Commission of Tasmania – 1300 366 611
- Legal Aid NSW – 1300 888 259
- Legal Aid QLD – 1300 651 188
- Legal Aid VIC – 1300 793 387
- Legal Aid WA – 1300 650 579
- Northern Territory Legal Aid Commission – 1800 019 343
For a more comprehensive list of support services, visit Suncorp Bank's Financial Difficulty Hub. Remember, you can also contact Specialist Customer Support team on 1800 317 517 by selecting the third option from the menu (8am-6pm AEST, Monday to Friday) or email us at firstname.lastname@example.org. We’re here to support you.
- How to protect your finances when times get tough
- How to talk to friends and family about money
- 6 tips to help protect your debit and credit cards
Banking products are issued by Suncorp-Metway Ltd ABN 66 010 831 722 AFSL No 229882 Australian Credit Licence 229882 ("Suncorp Bank") to approved applicants only.
Information is intended to be of a general nature only and any advice has been prepared without taking into account any person's particular objectives, financial situation or needs. You should make your own enquiries, consider whether advice is appropriate for you and read the relevant or Product Disclosure Statement or Product Information Document before making any decisions about whether to acquire a product.