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Maintaining a home

Mobile phone insurance: what’s covered if you lose or break your smartphone?

14 May 2019

If you’ve ever lost or broken a smartphone, you’re far from alone. In fact, you’re one of hundreds of thousands of Australians who find themselves short a smartphone every year, according to it might be comforting to know you’re not the only one who drops your phone or leaves it in your shopping basket, the cost of replacing it is less comforting.

Manufacturers and service providers offer insurance plans with a monthly fee and a varying excess. But the total cost of this type of insurance can be tough to justify. This is especially true when you compare it to the cost of just buying a new phone.

But, your phone could already be covered by your contents policy, or extras added on to your home and contents insurance.

Explore Home and Contents Insurance options

Scenario 1: Abandoned device

You’re scrolling through social media on the train following a long day at work. Realising you’re pulling in to your station, you put down your phone while you search for your ticket. Finding it just as you reach the platform, you rush off the train seconds before the doors shut, leaving your phone to continue the ride alone.

Scenario 2: Phone is damaged away from home

After a drizzly Sunday morning the clouds clear. You make the most of the change in weather by going for a jog in your local park. You pull out your phone to check how you’re tracking on your running app, but it slips from your hand and lands in a puddle. It doesn’t survive either the fall or the drenching.


Whether you’re susceptible to leaving your pricey possessions at bus stops or accidentally damaging them away from home, ‘Personal valuables’ cover could be for you. This is an optional add-on to your Home and Contents Insurance, which will cover certain items against loss or damage anywhere in Australia and New Zealand.

By including ‘Personal valuables – unspecified items’ with your contents policy, you’ll insure your smartphone and any other valuables you normally carry with you, like jewellery, a watch or a tablet. You could be getting more bang for your buck!

When you buy nice, new things, you always think you’ll take good care of them. Lining up for the newest smartphone you swear you’ll keep it in superb condition. The problem is, not only do you carry your phone with you all day, you use it for everything from video-calling relatives to updating your work calendar and calculating your taxes. Eventually, something is bound to happen to it. By including ‘Personal valuables – unspecified items’ with your Classic contents policy, you will receive up to $1,000 per insured item, with a $100 excess fee.

What’s covered Personal valuables – unspecified items cover?

Accidental loss or damage to your phone should be covered up to the sum insured (varying levels of cover are available). Say the cost to replace your smashed phone screen is $400. With a maximum claim of $1,000 per unspecified item, all you should need to pay is the $100 excess, and you’ll receive $300 ($400 minus the $100 excess). Make sure to check out which exclusions apply in the the Suncorp Home & Contents Product Disclosure Statement. For example, accidental damage at home mighn’t be covered. Under this optional cover, any personal valuables you have insured under ‘Personal valuables – specified items’ (including your phone and accessories) will also not be covered (since, of course, there’s no need to cover them twice). The PDS provides more information about what is and what isn’t covered. Specified insurance

Your phone is your life. You don’t carry anything else of significant value, but you always have the latest, most expensive phone and all the best accessories, from sound-blocking headphones to a personally engraved fire-proof case. It’s the only thing you worry about losing when you’re away from home. 

Why not cover your phone specifically with ‘Personal valuables – specified items’ cover? This insurance is specific to an item. You can also insure items for more than the $1,000 limit that’s available with unspecified cover. Get a quote online to find out if either of these options are right for you.

Make sure to look at all your options and protect the items that matter most to you.

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Insurance is issued by AAI Limited ABN 48 005 297 807 trading as Suncorp Insurance. Consider the Product Disclosure Statement before making a decision about this insurance. This advice has been prepared without taking into account your particular objectives, financial situations or needs, so you should consider whether it is appropriate for you before acting on it.