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Banking online: How to use the Suncorp App

14 May 2020

The Suncorp App’s latest release makes it easy to perform everyday banking tasks from the palm of your hand. Here’s how to use our mobile app for your banking needs, whether you’re a business or an individual.

The convenience of online banking

The Suncorp App lets you manage your accounts, transfer money, categorise your funds and more, all without queues or commutes!

And small business owners – we have tools for you too! Wrestling with a company’s cashflow can be tough, especially when you have multiple income streams. Our banking app helps you take control of your finances. You can label funds, set up scheduled payments for monthly bills, and more!  

Trov app can be downloaded via app store by Apple for IOS devices  Get in on Google play logo

Is online banking safe?

We’ve designed our app with your privacy and safety in mind. The Suncorp App has a range of security features like real-time fraud detection, security encryption and multi-factor authentication (this means we review both your device and your login details as an added defence).

The financial information stored on your phone cannot be accessed without your PIN, passcode or biometric data. This helps prevent your card and account details from slipping into the wrong hands, even if you lose your phone. Though, we highly recommend using a lock screen on your device for extra security. And if you do lose your phone, call 13 11 55 and we’ll help you deactivate your digital wallet.

How to set up online banking

Existing customers

  1. Sign up for Internet Banking, if you haven’t already.
  2. Follow the instructions to get your Internet Banking customer ID. You’ll need this to sign into the app.
  3. Head to the ‘Banking’ tab of the Suncorp App. Click ‘Add an existing account’.
  4. Provide your Internet Banking customer ID and password.

New customers

  1. Under the ‘Banking’ tab, click ‘Open a new bank account’.
  2. Provide your details and verify your identity.
  3. Activate your account through the activation link in your email.

How to start banking online

Linking an account

Tap ‘Manage’ on the right-hand menu of the ‘Banking’ tab within the Suncorp App. Select ‘Add an existing account’ and choose the type of product you want to link. Enter the account number, then select the product by tapping ‘Add’. To view your account, head back to the ‘Banking’ tab at any time.

Creating sub-accounts

Whether you’re categorising your savings goals or juggling business expenses, setting up sub-accounts can help you get your finances in order. Suncorp Bank customers will be offered sub-accounts when they take out an Everyday Options account via the Suncorp App. Selecting this offer directs you to the web application process.

You can create up to 9 sub-accounts that you can label however you want. Create a travel fund, a business savings account, a fund for a wedding or home reno – the choice is yours.

Viewing transactions

Go to ‘Accounts’ within the ‘Banking’ tab and tap the account you want to view. Enjoy the convenience of tracking your finances on-the-go!

Schedule a future dated or recurring payment

This feature is especially useful for time-poor business owners, but anyone can use it. To set up a recurring payment, tap the ‘Pay/Transfer’ button from the ‘Banking’ tab. Select the type of transfer or payment you want to do and choose which account the funds will be removed from.

Tap the ‘When’ field,  select ‘Future Dated’ and choose the date to do a one-off payment. Or select ‘Recurring’ and choose the start and end dates, as well as the frequency.

Use Apple Pay

Speed through those checkout lines by setting up Apple Pay though the Suncorp App. Tap ‘Manage’ on the right-hand menu of the ‘Banking’ tab within the Suncorp App. Select ‘Manage Cards’ and choose which card you wish to add to the ‘Apple Wallet’.

Go paperless

Blurred eStatements app screen for mobile

Save time and trees by opting for eStatements. You can manage your statement delivery preferences by going to the ‘Manage’ menu on the top right corner of the ‘Banking’ tab and choosing ‘eStatement preferences’. If you haven’t gone paperless yet, switch on the toggle next to each eligible account in-app. Once an eStatement is ready, we’ll send you an email notification. View them in-app by tapping on your account under the ‘Banking’ tab and hitting the ‘eStatement’ button. Going digital means doing your part for the environment, while not worrying about loose pieces of paper. You can also easily download or send your docs off to your accountant!

Download the Suncorp App

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Information is intended to be of a general nature only and any advice has been prepared without taking into account any person's particular objectives, financial situation or needs. You should make your own enquiries, consider whether advice is appropriate for you and read the relevant Product Information Document before making any decisions about whether to acquire a product.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S, and other countries and regions.

The Reward and Recognition program ("Suncorp Benefits") is being operated by EONX Services Pty Ltd ABN 39 615 958 873. To register for Suncorp Benefits you must hold a current eligible personal policy or an eligible personal product or service from one of the brands in the Suncorp Network. Purchase limits apply to each individual retailer. See full Terms and Conditions. Use of Suncorp Benefits is subject to the operator’s privacy policy.