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Travel Insurance claims

Need to make a claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.

Sun self-service step 1

What you'll need before claiming

  • Your Suncorp policy number
  • Details about when the event occurred and what happened.
  • Details of other people or vehicles involved.

Sun self-service step 2

Available options to make a claim

for Travel Insurance

Call Us

Emergency assistance24 hours / 7 days a week

Claims
Monday–Friday, 8.30am–5.30pm

Within Australia 1800 646 279
From overseas +61 7 3305 7057
(We accept reverse charges)

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Important Information

#If "Region 5 Australia" is shown in your schedule, the cover provided for overseas medical and dental expenses does not apply. 

Suncorp Travel Insurance is issued by AAI Limited ABN 48 005 297 807 trading as Vero Insurance ("Vero"), a member of the Suncorp Group. Suncorp Insurance is a brand of AAI Limited. Except to the extent imposed by law, companies in the Suncorp Group do not guarantee and are not responsible or liable for the products, services, obligations or liabilities of the other companies in the Suncorp Group. Suncorp Metway Limited ABN 66 010 831 722 (Suncorp Bank) does not guarantee and it is not liable for this product. Information is general advice only and has been prepared without taking into account any person's objectives, financial situation or needs. Please refer to the Product Disclosure Statement (PDS) for full terms, conditions, exclusions and limitations of products. The Suncorp Holiday Travel Insurance PDS is available here. The Suncorp Annual Multi-Trip Travel Insurance PDS can be found here. You should consider the relevant PDS before deciding whether to purchase or hold any of these products.

By clicking Get a quote above you will enter a site hosted by AAI Limited trading as Vero Insurance. Both brands Vero and/or Suncorp may use your information to market new and existing products to you. If you do not wish to receive marketing material, please advise us during the application process.

This Suncorp Travel Insurance product is different to the complimentary International Travel Insurance cover provided automatically with some Suncorp Bank Credit Cards.

© Copyright AAI Limited ABN 48 005 297 807 trading as Suncorp Insurance. Registered Office, Level 28, 266 George Street, Brisbane QLD 4000. In accessing Suncorp's site you agree to our Online Terms & Privacy Statement. Please ensure that you read these before accessing the site.

Products and services including banking, superannuation and insurance (including home and car insurance but not life insurance) are provided by separate companies in the Suncorp Group. Suncorp Bank (Suncorp-Metway Ltd ABN 66 010 831 722 ) is only liable for the banking products or services it provides and not the products and services of other companies in the Suncorp Group.

Life Insurance products, other than in some circumstances the Redundancy Benefit, are provided by either Asteron Life & Superannuation Limited ABN 87 073 979 530, AFSL 229880 (Asteron) or by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) which is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). Both Asteron and TAL Life are part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). TAL companies use the Suncorp brand under license.

Redundancy Benefit issued on or before 31st March 2020 was offered by AAI Limited ABN 48 005 297 807, AFSL 230859 (AAI) trading as AAMI which is part of the Suncorp Group. New Redundancy Benefit policies and renewals offered from 1st April 2020 will be issued by Asteron Life and Superannuation Limited, ABN 87 073 979 530, AFSL 229880 (Asteron). Suncorp Group is a distributor of products issued by Asteron and TAL Life. The different entities of TAL and the Suncorp Group of companies are not responsible for, or liable in respect of, products and services provided by the other.

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