Travel Insurance

The Insurance Council of Australia (ICA) offers a free service called Find An Insurer that may assist you. Visit the ICA website or call them on 02 9253 5100.

You may find the following links useful for learning more about COVID-19:

• Smartraveller
• World Health Organisation
• Department of Health

If you need to reschedule your trip, we recommend speaking to your travel agent or travel provider, like the airline you’re flying with. You may even be able to reschedule or cancel, free of penalty fees. If you’re no longer travelling and don’t need to make a claim, you can contact us to discuss your options and how we can help.

If you purchased a Travel Insurance policy with us before 31 January 2020 (6pm AEST), you may be able to claim non-refundable cancellation expenses, like flights, tours and accommodations. This depends on the circumstances, so it’s best to get in touch with us to discuss your specific situation.

Policies purchased after this date may not cover COVID-19 related claims like these, and your cover may be reduced. This is because by 31 January 2020 WHO declared the COVID-19 outbreak an international public health emergency. The risks posed by the COVID-19 outbreak were not unforeseen circumstances.

We do not provide cover for loss arising from any government intervention, prohibition, or regulation.

If you’ve been quarantined overseas and missed your flight as a result, please get in touch with your travel agent or travel provider to discuss your options. Some travel providers, like airlines, may even waive rescheduling fees and penalties. If you require urgent help or you’re stuck overseas, please contact the Department of Foreign Affairs and Trade (DFAT) immediately.

If you purchased a Suncorp Insurance Travel Insurance policy before 31 January 2020 (6pm AEST), commenced your trip before DFAT’s level 4 ‘do not travel’ advice on 18 March 2020 and you’ve been quarantined overseas, you may be covered for reasonable additional transport and accommodation expenses. In order to be covered, you must have taken all reasonable steps to meet any quarantine regulations. For more information, refer to ‘Section 3 – Additional transport and accommodation expenses’ in the PDS.

If you:

• purchased a policy after 31 January 2020 (6pm AEST); or
• travelled after DFAT’s level 4 advice on 18 March 2020,

your cover may be reduced and certain claims may not be covered. This is because the COVID-19 outbreak had been declared an international public health emergency and we consider this and DFAT’s level 4 advice as known events. The risks posed were not unforeseen circumstances.

Your cover ends when you arrive home in Australia. Therefore, it doesn’t extend to self-isolation.

If you can’t get a flight home because of the COVID-19 outbreak, please contact the Department of Foreign Affairs and Trade (DFAT) or the local Australian embassy immediately.

If you’ve purchased a policy before 31 January 2020 (6pm AEST) and commenced your trip before DFAT’s level 4 ‘do not travel’ advice on 18 March 2020, you may be able to claim non-refundable expenses, like cancelled flights. However, you may not be able to claim additional expenses, like accommodation or the cost of a new flight home. For more information on what is and isn’t covered, it’s best to read the PDS.

If you’ve taken out a policy or travelled after these dates, your cover may be reduced and certain claims may not be covered.

We do not provide cover for loss arising from any government intervention, prohibition, or regulation.

To make a claim, please head to our claims page and follow the prompts.