Travel Insurance

Kilauea Volcano Eruption

Kilauea Volcano in Hawaii recently erupted following a magnitude 6.9 earthquake. The following is advice for customers who are currently travelling or with upcoming journeys.

Mt Agung eruption

Indonesian officials issued an alert regarding a heightened potential for an eruption of mount Agung in mid-September and an exclusion zone has remained in place in the area. As a consequence the potential of a volcanic event was defined as no longer being an unforeseen event from September 19, 2017 and an alert was issued. For policies issued after this date cover will not be provided under any section relating to the volcanic activity at Mt Agung.

Mt Sinabung eruption

Mt Sinabung, Indonesia experienced a significant eruption on the 19^th of February 2018 and a dangerous ash cloud continues to emanate from the volcano. This eruption has triggered safety concerns for those in the area and Indonesian officials have issued flight warning at their highest level. This eruption follows significant recent volcanic activity and there is an expectation that it will continue. As a consequence, we are now issuing a cover cut-off for claims arising from this known event. Please click here for more information.

Mt Sinabung eruption

Mt Sinabung, Indonesia experienced a significant eruption on the 19^th of February 2018 and a dangerous ash cloud continues to emanate from the volcano. This eruption has triggered safety concerns for those in the area and Indonesian officials have issued flight warning at their highest level. This eruption follows significant recent volcanic activity and there is an expectation that it will continue. As a consequence, we are now issuing a cover cut-off for claims arising from this known event. Please click here for more information.

The latest certificate of insurance we have given you. It includes your insurance account. It sets out the information you have given us on which we have based our decision to insure you as well as the individual details of your policy.

We’ll cover you for loss, damage or theft of your personal baggage, clothing or personal effects including cash, travel documents and credit cards. We’ll either repair or replace the item, or pay what it would cost us to repair or replace the item.

• Unlimited reasonable medical expenses due to injury or illness occurring during your journey
• Dental expenses incurred due to an injury sustained on your journey, up to $1,000 for a single policy and $2,000 for a family policy.

If you have hired a car and taken out insurance on it and you need to make a claim, we’ll cover your hire car insurance excess.

We’ll cover you for an unlimited number of trips per year, with a maximum of 90 days per trip.

We’ll cover the reasonable transport and accommodation expenses for a substitute person to complete the business purpose you intended to perform during your journey if you suffer an injury or illness on your journey and as a result cannot perform your intended business purpose.

We’ll pay you for your loss of income if you are injured during your journey and are unable to perform your normal work in Australia as a result of this injury.