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Suncorp Travel Insurance sales temporarily suspended
In response to the COVID-19 pandemic, the Australian Government advises against overseas travel. Suncorp is temporarily suspending the sale and renewal of all travel insurance policies.
Travel Insurance
We’re here for you when you need it the most.
If you have an existing policy and need help while overseas, please our contact Emergency Assistance team on +61 7 3330 0680.
Important Information for travellers
With our insurance, you’ll have access to our Emergency Travel Assist team.
From overseas +61 7 3330 0680
We accept reverse charges
Within Australia 1800 285 712
Both emergency assistance and claims services are managed by an external provider on our behalf
Travel Insurance Enquiries 1800 246 045
8:00am-8:00pm Mon - Fri AEST
9:00am-5:30pm Sat AEST
Spending made easier on your travels
Spending overseas is easy, safe and convenient with a prepaid multicurrency Suncorp Cash PassportTM.
- Lock in your exchange rates and know what you are spending overseas
- Pay local and avoid currency conversion fees
- Top up easily online or via BPAY®
Frequently Asked Questions
Can I buy a new Suncorp Travel Insurance policy?
In line with the COVID-19 pandemic, the Australian Government advises against overseas travel. Due to this, Suncorp will no longer sell travel insurance policies until further notice.
If you have an existing policy and need help while overseas, please our contact Emergency Assistance team on +61 7 3330 0680.
Suncorp has made this decisions with the safety and wellbeing of our customers as the main priority. We apologise for any inconvenience it may cause you. In the meantime, we’ll continue to close monitor the situation and advice from the Department of Health, and the Department of Foreign Affairs & Trade (DFAT).
Where can I find travel insurance?
The Insurance Council of Australia (ICA) offers a free service called Find An Insurer that may assist you. Visit the ICA website or call them on 02 9253 5100.
Other useful coronavirus resources
What happens if I need to reschedule my trip?
If you need to reschedule your trip, we recommend speaking to your travel agent or travel provider, like the airline you’re flying with. You may even be able to reschedule or cancel, free of penalty fees. If you’re no longer travelling and don’t need to make a claim, you can contact us to discuss your options and how we can help.
If you purchased a Travel Insurance policy with us before 31 January 2020 (6pm AEST), you may be able to claim non-refundable cancellation expenses, like flights, tours and accommodations. This depends on the circumstances, so it’s best to get in touch with us to discuss your specific situation.
Policies purchased after this date may not cover COVID-19 related claims like these, and your cover may be reduced. This is because by 31 January 2020 WHO declared the COVID-19 outbreak an international public health emergency. The risks posed by the COVID-19 outbreak were not unforeseen circumstances.
We do not provide cover for loss arising from any government intervention, prohibition, or regulation.
If I’m quarantined overseas and miss my flight, but I don’t have COVID-19, am I covered?
If you’ve been quarantined overseas and missed your flight as a result, please get in touch with your travel agent or travel provider to discuss your options. Some travel providers, like airlines, may even waive rescheduling fees and penalties. If you require urgent help or you’re stuck overseas, please contact the Department of Foreign Affairs and Trade (DFAT) immediately.
If you purchased a Suncorp Insurance Travel Insurance policy before 31 January 2020 (6pm AEST), commenced your trip before DFAT’s level 4 ‘do not travel’ advice on 18 March 2020 and you’ve been quarantined overseas, you may be covered for reasonable additional transport and accommodation expenses. In order to be covered, you must have taken all reasonable steps to meet any quarantine regulations. For more information, refer to ‘Section 3 – Additional transport and accommodation expenses’ in the PDS.
If you:
- purchased a policy after 31 January 2020 (6pm AEST); or
- travelled after DFAT’s level 4 advice on 18 March 2020,
your cover may be reduced and certain claims may not be covered. This is because the COVID-19 outbreak had been declared an international public health emergency and we consider this and DFAT’s level 4 advice as known events. The risks posed were not unforeseen circumstances.
Is there cover for when I return from overseas and have to self-isolate?
Your cover ends when you arrive home in Australia. Therefore, it doesn’t extend to self-isolation.
Am I covered if I’m overseas and I didn’t miss my flight, but I can’t get a flight home?
If you can’t get a flight home because of the COVID-19 outbreak, please contact the Department of Foreign Affairs and Trade (DFAT) or the local Australian embassy immediately.
If you’ve purchased a policy before 31 January 2020 (6pm AEST) and commenced your trip before DFAT’s level 4 ‘do not travel’ advice on 18 March 2020, you may be able to claim non-refundable expenses, like cancelled flights. However, you may not be able to claim additional expenses, like accommodation or the cost of a new flight home. For more information on what is and isn’t covered, it’s best to read the PDS.
If you’ve taken out a policy or travelled after these dates, your cover may be reduced and certain claims may not be covered.
We do not provide cover for loss arising from any government intervention, prohibition, or regulation.
How do I make a travel insurance claim?
To make a claim, please head to our claims page and follow the prompts.
