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Accidental injury claims

Need to make a claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.

Call us

To lodge your claim, one of our friendly staff will be there to help take care of you. Please have the policy number on hand and other details including date of your injury.

13 11 55

Mon-Fri 8:00am-6:00pm AEST

Alternatively you can email us 24/7 by sending an online message.

Send an online message


Receive a claims pack

Within 24 hours of receiving the call, we will send a claims pack detailing what information we may need.

Here are some examples of what we may need

If claiming for Injury Benefit

  • Claim forms completed by the Insured.
  • Medical statement completed by your treating doctor.
  • A copy of imaging reports (x-ray, MRI or CT) confirming injury
  • Proof of identification (driver license or passport)

If claiming for Accidental Death Benefit

  • Claim forms completed by the executor.
  • Certified copy of the full death certificate.
  • Certified proof of identity (birth certificate, driver’s license or passport).
  • Full Coroners Report to determine the circumstances of the accident.

Depending on your circumstances, we may require other information:


Assessment begins as soon as we’ve received your claim form and supporting documents. Generally it takes 3-4 business days, however the length of time can vary depending on the circumstances of the claim and how quickly we receive everything. Your dedicated claims advisor will keep you, or your representative, updated of the progress.


Once the claim has been accepted, payment will usually be made within 2 business days, to the policy owner into the nominated bank account. If an accident results in your death, we will pay the Accidental Death Benefit to your nominated beneficiary under the policy or your estate