Home Insurance claims
Need to make a claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.
- Your Suncorp policy number
- Details about when the event occurred and what happened.
- Details of what has been affected e.g. broken window, roof damaged by fallen tree.
- To help speed up your claim, for electrical items please have details about the make and model handy.
If the loss is caused by theft, you should notify the police and obtain a report.
Available options to make a claim
Thanks, we'll take it from here
You can track the progress of your claim online or you can speak to someone in our claim centre anytime. If we need to confirm anything, we'll call you.
Repair, replace or payout
What can you do online
- Track the status of your claim
- Pay your excess online
- Upload and download documents related to your claim
- Get updates directly from a Suncorp claim consultants
Please note: Claim information is not available online for CTP, Life, Travel, Third Party Property Damage, Strata Insurance or for certain claim types such as legal liability claims.