How do my beneficiaries make a claim?
We know that dealing with death is never easy. To make our part somewhat easier, we ensure our claims process is as simple as possible. When your beneficiaries need to make a claim, they just need to call us on 1800 604 689. We will then discuss some of the details of the claim and send out a claim pack.
To complete the claim pack, your beneficiaries will need to collect some information and paperwork for us. This could include a certified copy of your will, the death certificate or relevant medical records. Once we have received the requested information, we will process the claim. We aim to pay benefits on approved claims as quickly as possible to minimise financial stress on your loved ones.