What is an excess?
An excess is the amount you pay or bear for each incident covered by your policy. Your total excess is determined by the circumstances of your claim.
The excesses that apply to your policy are stated on your certificate of insurance which can be found in the Suncorp Insurance App and your My Suncorp account.
The different types of excesses are:
- Standard excess: You can choose a standard excess from the levels we offer, usually between $100 and $5,000.
- Additional excess: An additional excess may apply due to reasons such as claims history, location and building type.
- Unoccupied excess: In addition to any other excess, an unoccupied excess of $1,000 will apply if loss or damage to your home or contents occurs when your property has been unoccupied for more than 60 continuous days.
- Personal valuables excess: The excess that applies for a claim made under personal valuables optional cover is $100. The standard excess does not apply to claims made under this cover only.
- Motor Burnout Excess: The excess that applies for a claim made under motor burnout cover is $100. The standard excess does not apply to claims made under this cover only.
- Injury to pet dogs and cats excess: An excess of $100 will apply if you make a claim under the optional cover for injury to your pet dogs and cats. The standard excess does not apply to claims made under this cover only.
- Earthquake and tsunami excess: In addition to any other excess, an excess of $300 will apply if you make a claim for loss or damage as a result of an earthquake or tsunami.