I need to make a claim, will this process change during COVID-19?
The claims process won’t change during COVID-19, however if you need to make a home or comprehensive motor insurance claim, we recommend doing this online.
For all other policy types, please call 13 11 55 to make a claim over the phone, or visit a Suncorp branch. You can also email us your claim by selecting your policy type from the Contact Us page, and scrolling to the form at the bottom of the page.