There may be a number of reasons why your claim was declined. If your claim has been declined, we will always provide you with the reason in writing. If you feel that your claim has been dealt with unfairly in any way, please contact us:
• By phone on 13 11 55
• Via email at customer.relations@suncorp.com.au
• In writing at Suncorp, PO Box 1453, Brisbane, QLD, 4001
• In person at one of our local branches

Please check online for full details of the dispute resolution process.