What is an excess and when does it apply?
An excess is the amount you pay towards the cost of a claim for each incident covered by your policy. The total excess you're required to pay can depend on the circumstances of your claim. You might have to pay more than one type of excess when you claim. Excess types and amounts are shown on your certificate of insurance.
You can find out more information about this in the applicable Product Disclosure Statement (PDS) and Car Insurance Additional Information Guide. The Target Market Determination is also available.