How can we help?

Track the progress of your claim online in your My Suncorp account or via the Suncorp Insurance App.

Each of Suncorp's insurance products utilise a five-stage product lifecycle (Design, Delivery, Review, Enhance/Modify and Decommission). This approach allows us to put you, the customer, at the centre of our product development and distribution.

• Product Development and Distribution Policy

To update your personal details, register for Suncorp online services on our website. Once you’ve logged in, find the applicable policy in the list, click on it and select ‘update details’.

You can track the progress of your claim online in your My Suncorp account or via the Suncorp Insurance App.

Your policy number can be found on your certificate of insurance. Or, you can find it through our online policy finder.

To retrieve your quote, select the product, enter your quote number, the date of birth of the oldest person to be a policy holder, and your postcode.

If you hold a Suncorp Insurance policy that can be renewed online, you can pay via Payments & Renewals using Visa, MasterCard or American Express.

For most Suncorp Insurance products, you can renew your policy and pay your annual premium online via our Payments & Renewals page.