Car Insurance claims
- Your Suncorp policy number
- Details about when the event occurred and what happened.
- Details of other people or vehicles involved.
If the loss is caused by theft, you should notify the police and obtain a report.
Available options to make a claim
Thanks, we'll take it from here
You can track the progress of your claim online or you can speak to someone in our claim centre anytime. If we need to confirm anything, we'll call you.
Repair, replace or payout
What can you do online
- Track the status of your Car Insurance claims *
- Pay your excess online by card
- View and change your vehicle assessment booking time
- View details of authorised repairer
- Upload and download documents related to your claim
- View live motor repair progress tracking
- Get updates directly from a Suncorp claim consultants
*available for authorised repairers only
Please note: Claim information is not available online for CTP, Life, Travel, Third Party Property Damage, Strata Insurance or for certain claim types such as legal liability claims.