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Car Insurance claims

Need to make a claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.

What you'll need before claiming

  • Your Suncorp policy number
  • Details about when the event occurred and what happened.
  • Details of other people or vehicles involved.

Please note:

If the loss is caused by theft, you should notify the police and obtain a report.

Available options to make a claim

for Car Insurance

Mobile App

Comprehensive Cover only


24 hours / 7 days a week

  • Gather details at the scene
  • Easy checklist format
  • Take & upload photos directly
  • Instant claim number


Comprehensive Cover only

Claim Online Now

24 hours / 7 days a week

  • Takes only 10mins (approx)
  • Instant claim number & email confirmation
  • Upload photos & documents
  • Track your claim progress

Glass or windscreen claim?

For eligible policy holders lodge online now and receive a callback directly from the glass repairer within 2 hours.

Call Us

All Cover Types

13 25 24

24 hours / 7 days a week

To lodge your claim, one of our friendly staff will be there to take care of you 24/7.

You can still call us anytime, even if you lodge your claim online.



Thanks, we'll take it from here

You can track the progress of your claim online or you can speak to someone in our claim centre anytime. If we need to confirm anything, we'll call you.


We'll check out your car to assess the damage. Suncorp insurance customers have access to over 30 assessment centres & 530 recommended repairers.

Repair, replace or payout

All sorted, you're back on track.