We're here for our business customers

For this package, a SME customer is defined as one with up to $10 million in business lending with Suncorp. The package is available to all existing SME customers whose business is affected by COVID-19, in all sectors of the economy, and on an ‘opt-in’ basis.

This assistance also extends to commercial landlords of properties such as local shopping centres, pubs, clubs and restaurants, who are not receiving their usual rental income streams, and agree to not terminate leases or evict current tenants for rent arrears due to COVID-19.

We will require some supporting documentation to allow us to assess your request. To ensure that we can consider your request as quickly as possible, please attach the following documentation to your email when submitting your COVID-19 Assistance Request Form to customer.assist@suncorp.com.au:

• Most recent ATO Portal Statement as at time of request; AND
• One of either
  • FY19 accountant-prepared financial accounts AND FY20 management financial accounts; OR
  • FY19 accountant-prepared financial accounts AND BAS lodgements for the prior 12 months as at time of request

We may need further information from you and our team will advise you if this is the case.

To access financial assistance, you will need to apply by following the process outlined above.

Alternatively, you can also call Customer Assist on 1800 225 223 or contact your Relationship Manager (where applicable).

The standard financial assistance arrangements are about managing your repayments (either by deferring repayments or converting from principal and interest to interest only), rather than providing additional funding. This means businesses that opt-in can defer their principal and interest or interest-only repayments for their SME business term loans (interest will be capitalised) or convert from principal and interest to interest-only repayments for up to 12 months. However, further assistance in the form of additional funding may be considered on a case by case basis.

In addition, SMEs are able to apply for a business loan (secured or unsecured) of up to $1,000,000 with a term of up to 5 years (lending criteria applies). For further information refer to Suncorp’s SME Support Loan.

Suncorp will not provide this relief unless you ask for it. This relief is being provided on an ‘opt-in basis’ meaning you will be required to contact Suncorp to request financial assistance.

As long as your accounts were up to date (i.e. not in arrears) within the prior 90 days before making the application for financial assistance, you will be eligible to apply for this new financial assistance package

It means the business can defer its principal and interest repayments for all SME business term loans (interest will be capitalised). This will mean that the original expiry date of the loan will be extended by up to six months (or lesser period at your request) to keep payments the same as before, or the original term can be kept the same and payments increased. This will be determined between Suncorp and our customers.

You do not need to contact us to request further assistance. We will contact you prior to the expiry of your current assistance to obtain an update on your individual circumstances and discuss your needs further.