We're here for our Business customers

For this package, a SME customer is defined as one with up to $10 million in business lending with Suncorp. The package is available to all existing SME customers whose business is affected by COVID-19, in all sectors of the economy, and on an ‘opt-in’ basis.

This assistance also extends to commercial landlords of properties such as local shopping centres, pubs, clubs and restaurants, who are not receiving their usual rental income streams, and agree to not terminate leases or evict current tenants for rent arrears due to COVID-19.

If your lending with Suncorp is less than $3 million, you will self-assess whether your business has been impacted by COVID-19. Subject to meeting the eligibility criteria, you will be eligible to apply for the support options available. If your lending with Suncorp is $3 million or greater, your Relationship Manager will be able to advise what information is required to understand the impact to your business.

To access financial assistance, you will need to apply.

We have a short application form available online for SME business customers whose lending with Suncorp is up to $3 million.

You can also call Customer Assist on 1800 225 223 or contact your Relationship Manager (where applicable). You may also call the general Suncorp enquiry number 13 11 55 or come into one of our stores. Please check our store locator for available locations.

The standard financial assistance arrangements are about managing your repayments (either by deferring repayments or converting from principal and interest to interest only), rather than providing additional funding. This means businesses that opt-in can defer their principal and interest or interest-only repayments for their SME business term loans, for a period of up to 6 months (interest will be capitalised) or convert from principal and interest to interest-only repayments for up to 12 months. However further assistance in the form of additional funding may be considered on a case by case basis.

In addition, SMEs are able to apply for an unsecured business loan of up to $250,000 with a term of up to 3 years (lending criteria applies). For further information refer to Suncorp’s SME Support Loan.

Suncorp will not provide this relief unless you ask for it. This relief is being provided on an ‘opt-in basis’ meaning you will be required to contact Suncorp to request that your repayments be amended.

As long as your accounts were up to date (i.e. not in arrears) within the prior 90 days before making the application for financial assistance, you will be eiligible to apply for this new financial assistance package

It means the business can defer its principal and interest repayments for all SME business term loans, for six months (interest will be capitalised). This will mean that the original expiry date of the loan will be extended by six months (or lesser period at your request) to keep payments the same as before, or the original term can be kept the same and payments increased. This will be determined between Suncorp and our customers.

That’s ok. Suncorp may provide deferral for the period you require (up to six months).

If after the initial six-month deferral period, further financial assistance is required, please contact us 4 weeks before expiry so we can make a further assessment.