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Current Small Business Loan Service Levels

Information for Brokers

Small Business Loans - $0 to $1m

Initial Assessment

Documents Preparation

Certification for Settlement

    Service Level Agreement (SLA)

10 Days

5 Days

6 Days

Actual Service Delivery Time (SDT)

7 Days


5 Days

6 Days

SLA = standard service level agreement
SDT = our actual position against our desired service level agreement

Small Business Loans - $1 to $3m

These transactions are managed by dedicated SME bankers. Please refer to your SME BDMs for information.