Current Home Loan Service Level

Home Loans Service Level

* Comprehensive self employed deals will increase by 15 days

Credit Assessment - Time to Decision*
Business days from when all docs received in AOL

Elevate Accredited, PAYG and Simple Self Employed

Purchase & Pre-Approval Conversion
6 Days

Refinance, Construction, Add & Equity Loan
10 Days

Elevate Gold, PAYG and Simple Self Employed

Purchase & Pre-Approval Conversion
5 Days

Refinance, Construction, Add & Equity Loan
8 Days

In-flight assessment

3 Days

Conditional Pre-Approval

2 Days

Documents Generation

3 Days

Settlement

6 Days

End of Financial Year cut off dates

Home lending application deadlines for settlement before the end of the financial year

Home lending application deadlines for settlement before EOFY:

Lodgement for refinance applications: (PAYG/Basic Self-employed) Monday, 23 May 2022.
Lodgement for purchase applications: (PAYG/Basic Self-employed) Monday, 23 May 2022.
Returning documentation: Original documentation must be returned to FMS by Thursday, 23 June 2022.

Settlement can only proceed when all required documents are returned, conditions are met and VOI is accepted. Any outstanding items must be finalised at least 48 hours prior to settlement to avoid delaying settlement.

Existing customer variations:

Request submission: Monday, 30 May 2022.
Returning documentation: Thursday, 23 June 2022.