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Current Home Loan Service Levels

Information for Brokers

View Suncorp Bank home loans

* Comprehensive self employed deals will increase by 15 days

Credit Assessment - Time to Decision*
Business days from when all docs received in AOL

Suncorp Bank SunLight
48hrs

Find out more

Elevate Accredited, PAYG and Basic Self Employed

Purchase & Pre-Approval Conversion
5 Days

Refinance, Construction, Add & Equity Loan
8 Days

Elevate Gold, PAYG and Basic Self Employed

Purchase & Pre-Approval Conversion
4 Days

Refinance, Construction, Add & Equity Loan
5 Days

In-flight assessment

3 Days

Conditional Pre-Approval

2 Days

Documents Generation

5 Days

Purchase & Refinance Settlement

5 Days

Add & Equity Loan Settlement

3 Days

End of Year Cut Off Dates

Home lending application deadlines for settlement before Friday 22 December 2023

Home lending applications:

  • Lodgement for refinance applications (PAYG/Basic self-employed): Friday 17 November 2023
  • Lodgement for purchase applications (PAYG/Basic self-employed): Friday 24 November 2023
  • Returning documentation: Documents must be returned to FMS by Monday 11 December 2023 with no outstanding items for verification. 

Settlement can only proceed when all required documents are executed correctly and returned, conditions are met and VOI has been accepted. Any outstanding items must be finalised at least 48 hours prior to settlement to avoid delays.

Existing customer variations:

  • Request submission:Friday 24 November 2023
  • Returning documentation: Documents must be returned by Monday 11 December 2023 with no outstanding items for verification. 
Personal Banking

BSB: 484-799
Swift-Code: METWAU4B

Business Banking

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