Current Home Loan Service Levels
Information for Brokers
Credit Assessment - Time to Decision*
Business days from when all docs received in AOL
Suncorp Bank SunLight
48hrs
IMPORTANT: For comprehensive self employed applications, increase service level by 15 days
Elevate Accredited, PAYG and Basic Self Employed
Purchase & Pre-Approval Conversion
5 Days
Refinance, Add & Equity Loan
6 Days
Construction
8 Days
Elevate Gold, PAYG and Basic Self Employed
Purchase & Pre-Approval Conversion
4 Days
Refinance, Add & Equity Loan
5 Days
Construction
6 Days
In-flight assessment
3 Days
Conditional Pre-Approval
2 Days
Documents Generation
5 Days
Purchase & Refinance Settlement
5 Days
Add & Equity Loan Settlement
5 Days
