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Current Home Loan Service Level

Home Loans Service Level

Credit Assessment - Time to Decision*
Business days from when all docs received in AOL

Elevate Accredited

Purchase & Pre-Approval Conversion
6 Days

Refinance, Construction, Add & Equity Loan
14 Days

Elevate Gold

Purchase & Pre-Approval Conversion
5 Days

Refinance, Construction, Add & Equity Loan
12 Days

In-flight assessment

3 Days

Conditional Pre-Approval

2 Days

Documents Generation

3 Days

Settlement

6 Days

* Includes pre-assessment, credit assessment, and higher credit referral (where applicable)