Current Home Loan Service Levels
Information for Brokers
* Comprehensive self employed deals will increase by 15 days
Credit Assessment - Time to Decision*
Business days from when all docs received in AOL
Suncorp Bank SunLight
Purchase & Refinance Settlement
Add & Equity Loan Settlement
End of Year Cut Off Dates
Home lending application deadlines for settlement before Friday 22 December 2023
Home lending applications:
- Lodgement for refinance applications (PAYG/Basic self-employed): Friday 17 November 2023
- Lodgement for purchase applications (PAYG/Basic self-employed): Friday 24 November 2023
- Returning documentation: Documents must be returned to FMS by Monday 11 December 2023 with no outstanding items for verification.
Settlement can only proceed when all required documents are executed correctly and returned, conditions are met and VOI has been accepted. Any outstanding items must be finalised at least 48 hours prior to settlement to avoid delays.
Existing customer variations:
- Request submission:Friday 24 November 2023
- Returning documentation: Documents must be returned by Monday 11 December 2023 with no outstanding items for verification.