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Understanding online security

We’re here to help you stay safe online and on-the-go.

Your online security is important to us

Our tips and resources can help you stay safe and bank online with confidence.

Keep yourself secure

How we protect your money online

Identify and report threats

Know how to bank safe

Need help with your security right away?

If you think your online security has been compromised, it’s important to act fast. Get in touch with Suncorp Bank on 13 11 55 from 8am-10pm Monday to Friday, or 8am-6pm on weekends (AEST).

Important security contacts

Visa debit or credit card lost or stolen?

Call 13 11 55 from 8am-10pm Monday to Friday, or 8am-6pm on weekends (AEST).

Outside of these hours, please contact us on 1800 775 020 24 hours a day, 7 days a week.

If you’re outside of Australia, call +61 7 3362 1712 or Visa International +1 303 967 1090 or visit Visa Global Customer Assistance Services for a list of country-specific numbers.

If you have the Suncorp App/Suncorp Mobile Banking App, you can immediately place a temporary lock on your Visa Debit card. Go to Manage Cards > Card Security. Read more.

Spotted a scam? Tell us.

Please forward suspicious emails that appear to have been sent by Suncorp Bank to us at security@suncorp.com.au and then delete it.

If you receive a suspicious email that appears to have been sent by Suncorp Bank, DON'T click on any links or attachments in the email.

Got a question about a specific scam? You may find the answer in our ‘Identify and report scams’ FAQs.

Stay on top of security alerts in your area

Scamwatch, run by the Australian Competition and Consumer Commission, provides information about the latest security alerts in Australia.

Visit Scamwatch

Frequently Asked Questions

We're here to help

Need assistance?

Mon – Fri 8am – 10pm

Sat – Sun 8am – 6pm

(AEST)

Report a suspicious message

Stay informed

Got a Question?

Ask Scout, the Suncorp Virtual Assistant