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Customer care

Financial Difficulty

If you’re experiencing financial difficulty, learn more about your options. 

Customer Remediation

If we’ve made an error, our top priority is to make it right quickly and fairly.

Deceased Estates

Support with managing the accounts of someone who has passed away.

Family and Domestic Violence

Help for customers experiencing domestic and family violence, including financial abuse.

Problem Gambling Assistance

Help for customers who are finding it difficult to regain control of their gambling.

Compliments and Complaints

If you have a complaint, compliment or suggestion, our Customer Relations team is here to help.