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General enquiries and feedback form

Existing Account Queries

For security reasons our Customer Services Representatives are not able to act on any service instructions provided in relation to a current account via this form. Customers with a specific query about existing products should not use this form. Please phone 13 11 75 and speak with a Customer Service Representative, or use the secure message feature in Internet Banking.

Contact Details


For security reasons please don't include any bank account numbers here. Feel free to call us on 13 11 75 or send a secure message via internet banking

Terms And Conditions

Write to us

PO Box 1453
Brisbane QLD 4001

Specialist Contacts

Customer Relations Unit
Suncorp-Metway Ltd
IPC - RE058
Reply Paid 1453
Brisbane Q 4001
Send email

Suncorp Margin Lending
PO Box R1877
Royal Exchange
NSW 1225
Send email

Suncorp Share Trade
GPO Box 4490
Sydney NSW 2001
Send email

International Trade Finance
Specialist Sales Support
GPO Box 1453
Brisbane QLD 400
Send email

Financial difficulty
Suncorp Bank Financial Hardship Team IPC 4RE055
GPO Box 1453
QLD 4001
Send email

Customer Relations Unit

To message our Customer Relations team please select the Compliment/Complaint query from the drop down above.