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Customer care

Financial Difficulty

If you’re experiencing financial difficulty, learn more about your options. 

Compliments and Complaints

If you have a complaint, compliment or suggestion, our Customer Relations team is here to help.

Customer Remediation

If we’ve made an error, our top priority is to make it right quickly and fairly.
Personal Banking

BSB: 484-799
Swift-Code: METWAU4B

Business Banking

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Products and services including banking and insurance (including home and car insurance) are provided by separate companies in the Suncorp Group. Suncorp Bank is only liable for the banking products or services it provides and not the products and services of the other companies in the Suncorp Group. Any advice has been prepared without taking into account your particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it. Please read the relevant Product Disclosure Statements before you make any decision regarding these products. The Target Market Determination are also available. Copies of historical TMDs for credit card products can be obtained by calling 13 11 55.