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Problem gambling assistance

Help for customers who are finding it difficult to know when and how to regain control of their gambling.

If you’re worried about your gambling or it’s an issue facing someone close to you, there is support available. Don’t wait to get assistance.

Look out for these problem gambling warning signs

While you or a loved one may realise gambling is having a negative impact, it isn’t always easy to know when gambling has become a problem. Here are some important warning signs:

  • You feel stressed or concerned about how gambling is affecting your finances, relationships or health.
  • Your gambling has gotten you into debt. You’re struggling to pay your rent or mortgage, bills, groceries or other essential costs.
  • The thought of not being able to gamble again fills you with fear.
  • You feel like you want to stop gambling, but you can’t.
  • You’re always trying to win back the money you’ve lost.

If any of these seem familiar, it’s a good idea to get the support you need to make a change for the better.

How Suncorp Bank can help

As a Suncorp Bank customer, when you tell us about your situation and your relationship with gambling, we can provide help with your immediate banking needs and connect you to additional support services. 

Contact us by phone on 13 11 55 or in person at a local Suncorp branch  

We won’t share your details without your permission.

If you’re having troubling keeping up with your financial commitments, learn how we can help customers experiencing financial difficulty.

More ways to help you regain control of your finances

Set up a lock on all Visa Debit card transactions 

Suncorp Bank transaction account customers can place a temporary lock on their Visa Debit card transactions with the Suncorp App

The App’s Card Lock feature also enables you to block certain types of transactions, such as Visa payWave and Internet transactions.

Learn more about banking with the Suncorp App.

Track how you’re spending

Monitor your income and expenses with Suncorp Budget Tracker. This free, online tool can help you get a better idea of your financial situation and work towards creating and sticking to a budget. 

Suncorp Bank transaction account customers can also use the free Dollar Tracker feature of the Suncorp App to track their spending across 14 expense categories.

Access additional information and support

There are a range of organisations that offer free or low-cost counselling and information services to help with problem gambling, including:

For a more comprehensive list of organisations that can help, please visit our resources page.