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Personal Identification Requirements

Verifying your identity in a branch or at a participating Australia Post outlet? Here's what you'll need.

Document Rules

  • Original documents must be sighted, photocopies are not acceptable
  • Unless otherwise indicated, only current ('in date') identification is acceptable
  • If you're unable to present your identification in-person, you must send us Certified Copies of your identification documents
  • Suncorp observes the right to request additional identification to satisfy the opening of an account

What is a 'Certified Copy'?

A certified copy is a document that has been approved as a true copy of an original document.

How do I have a document certified?

Identifying yourself

You can prove your identity by providing the following document types:

Those over 18 years old:

At least One (1) Item from Part A (see below) + One (1) item from any other category OR 

At least One (1) Item from Part B + One (1) Item from Part C + One (1) item from Part D (see below for all)

Those under 18 years old:

One (1) Item from Part A (see below) OR 

One (1) Item from Part B + One (1) Item from Part E (see below for all)

Please note: Your Full Name, Address and Date of Birth where shown on any identification documents, must be in English.

Document types: