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Home Loan Cashback

Our loan Cashback feature is an easy way to get access to the extra payments you’ve made on your variable home loan1

How does Cashback work?

Let's look at an example.

After 12 months, John has repaid $30,000 of a $320,000 home loan in monthly payments of $2,500 ($2,130 minimum monthly repayment, plus $370/month extra). In the below table, you can see the result of what John now has access to through cashback.

amounts of cashback over 12 months

Based on a scenario with a 30 year term and a variable interest rate of 7.00% p.a. and a repayment frequency of monthly, with principal and interest repayments.

​Accessing cashback on a home loan

You can choose to register your Variable Home Loan for Online Cashback. Once Online Cashback is approved and established, any borrower can request a cashback via internet banking, as an ongoing feature. When using Online Cashback, the funds are required to be transferred to your Suncorp bank account. All borrowers/guarantors to a loan must be registered to Internet Banking and must agree to Online Cashback by completing the registration. This feature is not available for loans in company names.

Alternatively, you can choose to complete a Cashback Withdrawal Request, which is used for a once off approved cashback request. Future cashbacks can be requested, but a Cashback Withdrawal Request will be required to be completed each time. All borrower/s and guarantor/s (if applicable) must sign the withdrawal request.

A minimum withdrawal of $1,000 applies. The amount noted as available cashback2, will be shown within the home loan account details within your Internet Banking profile.

Online Cashback – how to register

  • Ensure all borrower/s and guarantor/s (if applicable), are registered for Internet Banking
  • Go to our Home Loan Service Request
  • Select ‘Set up/Request a Cashback withdrawal’
  • Fill out your Details
  • Select ‘Register for Online Cashback’
  • Read and accept the Declaration
  • Follow the instructions onscreen, or in the email sent to you, to finalise your request.

Need to know:

  • This feature is not available for home loans in company names.
  • If you have multiple Home Loans, separate requests will need to be completed.
  • Terms and conditions will automatically print and form part of the registration process, and this must be read and agreed by all Borrower/s and Guarantor/s (if applicable)
  • All borrower/s and guarantor/s (if applicable) will be required to sign the request.

As a registered Internet Banking user, you will receive a secure message advising the outcome of the Online Cashback registration request. If you do not receive a secure message within 10 working days, please contact us on 13 11 55.

Cashback withdrawal request – how to complete a one off request

If you do not wish to register, or not eligble to register for online Cashback, you can still access Cashback by completing a Cashback withdrawal request.

Need to know:

  • Terms and conditions will automatically print and form part of the registration process, and this must be read and agreed by all Borrowers and Guarantors, by signing the request.
  • Your request will be processed within 2-3 working days.
  • If the cashback request is urgent and for an amount less than $10,000, you can return the completed form to your local store for immediate processing. Alternatively upon finalisation of your electronically lodged cashback request, you can phone 13 11 55 to see if your request can be expediated.


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1Cashback is not available on Fixed Rate Home Loans. Online Cashback is not available for loans in company names.

2Available Cashback may exclude any recent cheque, direct debit or pay at post payments.

You need to apply for Cashback which is available subject to the conditions specified in your loan contract. Please read these conditions carefully. External transfers cannot be performed using Online Cashback.

Cashback fee is $20.00. However, no charge applies for the:

  • first Cashback transaction per calendar month for the Standard Variable Rate or Ready Access loans;
  • first Online only Cashback transaction per calendar month for Back to Basics Variable Loan.

The Cashback fee will be charged and rebated where applicable.  Minimum withdrawal amount is $1000.

Loans are issued by Suncorp-Metway Ltd ABN 66 010 831 722 AFSL No 229882 Australian Credit Licence 229882 (“Suncorp Bank”).

Please read the relevant Product Information Document, Lending Fees and Charges and the Terms and Conditions before making a decision regarding any Suncorp Bank products. Fees, charges, terms and conditions apply and are available on request or on  our Product Information Documents and Forms page.

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