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Manage your home loan repayments

Repayments made easy

We want to help make paying your loan off as easy as possible. That's why we've given you the option to make repayments weekly, fortnightly, monthly or in lump sums as long as you've covered the monthly repayment amount. You can pay how you like - with direct debit, phone and internet banking all available. 

How to set up your repayments

Setting up your home loan repayments is quick and easy with online banking. 

Use Suncorp Internet Banking

  1. Log in to Internet Banking
  2. Go to Transfer & Pay
  3. Select Transfer, and choose your accounts you want to transfer between, as well as the amount
  4. You can then choose to pay now, schedule a repayment in the future or set up recurring repayments

Use the Suncorp App

  1. Launch the Suncorp App 
  2. Tap Pay / Transfer and select Transfer
  3. Tap Transfer and choose your accounts you want to transfer between, as well as the amount
  4. You can then choose to pay now, schedule a repayment in the future or set up recurring repayments

Please note that fees may apply for some methods of payment. To see which fees apply, please view the Lending and Fees Charges brochure (PDF, 244KB).

We can set up a Direct Debit for you

Request Suncorp to set up a direct debit so your repayments can automatically be paid from a nominated account to your Suncorp loan account. Depending on your loan type, these payments can be made weekly, fortnightly or monthly. We can accept payments from both Suncorp and non-Suncorp accounts. Contact us to set up a direct debit.

Contact Us

  • Use the secure message feature via Internet Banking
  • Send an online enquiry with your loan account number to request a Direct Debit Request form 
  • Call us on 13 11 55. Mon - Fri 8am - 6pm (AEST)
  • Visit one of our stores

How to manage your repayments

You can see the amount you’re required repay each period (weekly, fortnightly or monthly) for your home loan in Internet Banking or the Suncorp App

If you’ve set up a recurring payment to your home loan from your Suncorp Bank account, you can edit it at any time (including cancelling) through Internet Banking or the Suncorp App.

If you have a direct debit set up to make repayments to your home loan, or you’re making repayments from an external bank account, you’ll need to contact us or your other bank to change or cancel your repayments.

For cancellation of non-lending direct debits or recurring payments generally, please see the How can I cancel a direct debit? FAQ.

Extra Repayments

Lump sum or extra repayments at any time can help reduce the time and interest cost of your loan by reducing the balance and interest you will pay on that balance.

If your loan has the flexibility1 to allow lump sum or extra repayments without incurring additional fees or charges, take advantage of it whenever you can.

You can make additional repayments to your Standard Variable or Back to Basics Variable Home Loan at any time. 

For Fixed Rate Home Loan, additional repayments of up to $500 in excess of your minimum monthly repayment are permitted. After that, an Early Payment Interest Adjustment Fee (EPIA) may apply.

For more information on fees, view the EPIA brochure (PDF 182KB).

Keeping track of your loan.

Subject to the terms and conditions of your loan, we will generally send a statement at least every six months. Please make sure you let us know if you change your address, so we can always keep the loan records up to date. You can ask us for a statement at any time.

Rather than waiting for paper statements to arrive in the mail, if you have an eligible account, you can easily switch from paper statements to eStatements. This can give you more convenient access to your statements at any time. They also enable you to store information without having to have a physical copy on hand and are much better for the environment than paper statements.

Find out more about switching from paper statements to eStatements

Home Loan Repayment Tips

One of the simplest ways to save money on your mortgage is to pay it off as quickly as you can. The longer you take to pay off the loan principal, the more interest you’ll end up paying along the way, and the higher the overall cost of your loan will be.

1. For Fixed Rate Home Loans, an Early Payment Interest Adjustment (EPIA) applies if more than the prepayment allowance (currently $500 per month) is paid in excess of the agreed monthly repayment. The EPIA also applies if the loan is repaid in full or the agreed fixed rate period is broken for any reason. EPIA applies to the whole amount prepaid. For more information on EPIA ask in branch for our EPIA brochure (PDF 182KB).

2. You need to apply for Cashback, which may be available subject to conditions specified in the contract. Please read these conditions carefully. Available Cashback may exclude any recent cheque, direct debit or pay at post payments and external transfers cannot be performed using online Cashback. Fixed Rate home loans are excluded from Cashback.

3. A Mortgage Offset facility can be established by linking your Everyday Options Account to the loan account and having it in offset mode. A Mortgage Offset Fee may apply to link the 100% Home Loan Offset facility to your home loan, which is waivered under the Home Package Plus. The Mortgage Offset fee is charged to your linked loan account.

Banking products are issued by Suncorp-Metway Ltd ABN 66 010 831 722 AFSL No 229882 Australian Credit Licence 229882 (“Suncorp Bank”) to approved applicants only. Please read the relevant Lending Fees and Charges and the Home Package Plus terms and conditions before making a decision regarding any Suncorp Bank products. Fees, charges, terms and conditions apply and are available on request or on our Product Information Documents and Forms page.