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 All Using Our Services FAQs

Tracking the status of your claim in the Suncorp App is easy. After you’ve made a home or comprehensive motor insurance claim, personalised messages on the welcome screen will keep you informed of your claim’s progress every time you log in.

You can also track your claim within the Property tab (for home claims) or Vehicle tab (for comprehensive motor claims).

Commonly asked questions

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Products and services including banking and insurance (including home and car insurance) are provided by separate companies in the Suncorp Group. Suncorp Bank is only liable for the banking products or services it provides and not the products and services of the other companies in the Suncorp Group. Any advice has been prepared without taking into account your particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it. Please read the relevant Product Disclosure Statements before you make any decision regarding these products. The Target Market Determination are also available. Copies of historical TMDs for credit card products can be obtained by calling 13 11 55.