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 All Using Our Services FAQs

The following error messages may occur:

  1. 'Please enter a valid policy number’

    2. This means the policy number that you’ve entered is incorrect or the policy is not valid. You may use the ‘Find my Policy’ link to help locate your policy details.

  2. ‘This product is unsupported’

    3. This means the product you are trying to link is not supported by the Suncorp App.

Commonly asked questions

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Swift-Code: METWAU4B

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Products and services including banking and insurance (including home and car insurance) are provided by separate companies in the Suncorp Group. Suncorp Bank is only liable for the banking products or services it provides and not the products and services of the other companies in the Suncorp Group. Any advice has been prepared without taking into account your particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it. Please read the relevant Product Disclosure Statements before you make any decision regarding these products. The Target Market Determination are also available. Copies of historical TMDs for credit card products can be obtained by calling 13 11 55.