The Suncorp App is for Suncorp, AAMI, GIO, Apia, Shannons and CIL customers. It allows you to get your home, car, money and life sorted, all in one place.

The Suncorp App allows Suncorp, AAMI, GIO, Shannons and CIL customers to view and manage supported policies, explore possible discounts and rewards, view property and suburb profiles and more, in one convenient place. Suncorp bank customers can also see exactly where their money is going.

To download the Suncorp App, simply search ‘Suncorp App’ in your app store. Alternatively, you can visit www.suncorp.com.au/mobile-app and you can send yourself a text message with a direct link to the Suncorp App.

First, you’ll need to download the app from your app store. Once it’s downloaded, you can easily register by entering a few bits of information.

The exact info you’ll need depends on whether you’re a new or existing customer.

You can link your insurance policies and Suncorp bank accounts and credit cards to the Suncorp App via the app itself. You’ll just need the policy number or account number.

The following error messages may occur:

1. 'Please enter a valid policy number’

This means the policy number that you’ve entered is incorrect or the policy is not valid. You may use the ‘Find my Policy’ link to help locate your policy details.

2. ‘This product is unsupported’

This means the product you are trying to link is not supported by the Suncorp App.

You can use the ‘Find My Policy’ tool in the Suncorp App. From the Accounts and Policies section select ‘Forgotten my policy number’, enter:

• First Name
• Last Name
• Date of Birth
• Postcode (postal address)

An email will then be sent to your registered email address with your policy number.

Alternatively, you can contact the call centre.

You will need your CTP policy number to link the policy in the app. Some states may not include the policy number on your CTP documentation. To get your CTP policy number, simply call 1 300 SUN APP (1 300 786 277), and our support team will be able to assist you.

The Suncorp App is available for both iPhones and Android phones.

Yes, you can download and access the app when you’re travelling overseas.

The Suncorp App uses a range of security features including real-time fraud detection, security encryption and multi-factor authentication.

Financial information which is accessed using your device is not stored within the app at any time. You can choose to store your Customer ID within the app, however this is encrypted when not in use and access to your account will still require a valid PIN, passcode or biometric to be provided.

You can easily reset your PIN or password from within the app.

Not yet. We are continuing to build more of the banking functionality into the Suncorp App and will eventually ask mobile banking users to switch over to the Suncorp App.

You can perform most everyday banking tasks in the Suncorp App, including:

• Viewing your savings, transactional and credit card accounts.
• Viewing your personal, home and small business loans.
• Viewing eStatements
• Transferring money between your accounts immediately, for a date in the future or recurring.
• Sending money to external accounts immediately, for a date in the future or recurring.
• Using BPAY to pay bills immediately, for a date in the future or recurring.
• Managing card settings
• Redrawing from home loans

We are continuing to build more functionality into the Suncorp App. For now, the followings tasks will need to be performed in the Mobile Banking App:

• Viewing term deposits.

If you are an existing Physical Security Token user, you’ll be asked to enter your Security Token Code when you register for the app. You’ll only be asked to do this once, and this is only a requirement for banking customers with an existing Physical Security Token.

To set up Apple Pay via the Suncorp App:

1. Download, & sign up to, the Suncorp App.
2. Add your Banking products into the app (if they’re not there already).
3. Visit the ‘Banking’ tab.
4. Click ‘Manage’ (on the right-hand side of your accounts list), then click on ‘Manage Cards’ under the ‘Accounts’ header.
5. Select the relevant Suncorp Bank Visa Debit card. Once the Visa Debit card page displays, select ‘Add to Apple Wallet’ on your VISA Debit card.
6. Follow and complete the screens to finalise setup.
7. Once complete you’ll be returned to the ‘Apple Pay’ page in the Suncorp App, with the nominated card displaying ‘Card added in Apple Wallet’.

Customers with an active eligible product of the Suncorp Network of brands can access rewards.

You can view all your ePurchases in your eWallet under My ePurchases. Open your eGift card and unlock the barcode. You can then redeem your eGift Card by scanning the barcode at the retailer.

All Suncorp Benefits retailers are listed on the benefits platform. You get access to savings at Australia’s most popular retailers, which means you can save on groceries, clothes, department stores, furniture, electronics, movie tickets and more.

Each gift card has its own discount, which can range up to 15% off at retailers.

The New Payments Platform (NPP) is an Australia-wide initiative that enables transfers between banks to happen in near real-time, using a service called Osko.

Using the Suncorp App, you can make an Osko fast payment from most Suncorp Bank personal and business bank accounts to another account by using a PayID or to an account at another Osko participating bank by using a BSB and account number. Just transfer money as you usually would, and Osko will be enabled automatically, sending your funds in under a minute.

You’ll know if your transfer has been a fast payment if the Osko logo appears on your receipt and transaction details. You’ll also be able to tell whether or not the account you’re paying to is Osko enabled if you can enter a description of up to 280 characters (including emojis!).

Osko fast payments are subject to withdrawal limits in the same way as some other transactions made through the Suncorp App.  These limits are explained in the Suncorp App Terms and Conditions and are decided by Suncorp Bank, not Osko or the NPP.

If you transfer funds between your own Suncorp accounts by using a PayID then withdrawal limits will apply.  However, no withdrawal limits will apply to transfers between your own Suncorp accounts when using a BSB and account number via the “Transfer” payment option in the Suncorp App.    

If you’re making a higher-value transaction via Osko, you may be prompted to generate a Security Token via the Suncorp Secured App as an extra precautionary measure. For more information on Security Tokens, read this helpful guide.

Fast payments can only be sent between Osko eligible accounts using the Suncorp App, and not Internet Banking or the Suncorp Bank Mobile app. If you make a payment from Internet Banking or the Suncorp Bank Mobile app please allow 1-2 business days for it to be received by the recipient.

When making an Osko fast payment, you can enter up to 280 characters, including emojis, as the transfer description. The full description can be viewed in the Suncorp App, however, Internet Banking, the Suncorp Bank mobile app and your account statements will show a shorter description and may have a space or question mark in place of special characters and emojis. 

In addition to personalised messages, Osko payments made from business accounts can include additional information such as a reference number or invoice number in the optional End-to-End Identifier field. When it’s included by the sender, the details can be seen in transaction details in the Suncorp App, Internet Banking and the Suncorp Bank mobile app.

Future-dated, recurring payments and Business Payment Credits aren’t eligible for fast payments via Osko.

If you transfer money to another Suncorp account (including your own Suncorp account) by using a BSB and account number the transfer will not be sent as an Osko payment but will be processed by us immediately.

A PayID is a unique identifier of an account holder, such as a mobile phone number or email address, which can be linked to an account to receive payments made through the New Payments Platform (NPP) or Osko.

That means, if your account is Osko eligible and you need to pay someone who’s created a PayID, you don’t have to chase up their BSB and account number – they can simply provide you their PayID and you can pay them that way.

You can create a PayID and link it to your eligible Suncorp personal account by using the Suncorp App, if you accept and can satisfy our PayID Terms and Conditions.  A person can then make an Osko or NPP payment to your PayID instead of a BSB and account number, if they are permitted to do so by their financial institution.

Please refer to the Product Information Document or Schedule of Fees and Charges applicable to your account to see if your account is Osko eligible or if you are able to link it to a PayID.

If you are making payments between your own Suncorp accounts in the Suncorp App you should do so via the “Transfer” payment option with a BSB and account number, rather than by using a PayID.   The “Transfer” payment option is the easiest way to make the transfer, no withdrawal limit will apply and it will be processed by us immediately.

If you’ve sent a payment to the wrong PayID, please send us a message immediately or call 13 11 55.

As a security measure to protect the customer data of all financial institutions, PayID ‘look ups’ are limited to a certain number. If you’ve reached your limit, you can still make a payment using a BSB and account number, or wait until the next day when your limit is reset.

PayID doesn’t replace BSBs and account numbers. Instead, it is an alternative identifier, like an email address or mobile phone number, which can be linked to an account to receive payments made through the NPP or Osko. So, instead of providing someone your BSB and account number to get paid, you can give them your PayID. However, you can still use your BSB and acount number if you prefer. It’s important to note that not all banks and financial insitutions permit their customers to have a PayID or to pay to a PayID. 

You can find details for your active PayID, like which account it’s linked to, by opening up the Suncorp App, then tapping the ‘Manage’ button. Then, Under ‘Payments’, tap ‘PayID’. Here you’ll be able to see your details. If your PayID details aren’t there or they are incorrect, please get in touch with us or head to a Suncorp Store.

You can have multiple PayID types which can be linked to the same account.  However, each PayID can only be linked to one account at a time. For example, you could link both an email address and a mobile phone number PayID to the same account, or you could link an email address PayID to one account and a mobile phone number PayID to another account.

If your account is a joint account, you and each other joint account holder can each create a separate PayID for the account.

Payments made to your PayID should arrive into your account generally within a minute of being sent. If you’re sure the person paying you used the correct PayID, ask them to contact their financial institution.

To change the PayID your account is linked to:

1. Launch the Suncorp App, go to the Banking tab and select ‘Manage’.
2. Under ‘Payments’, tap ‘PayID’, and then select the PayID you’d like to update.
3. Tap the edit button, located beside the linked account, and follow the prompts.

Otherwise, please call 13 11 55 to switch your account linked to your PayID.

To close your PayID you can do so in the Suncorp App:

1. Launch the Suncorp App and go to the Banking tab and select ‘Manage’.
2. Under ‘Payments’, tap ‘PayID’, and then select the PayID you’d like to close.
3. Tap ‘Close PayID’ and follow the prompts.

Otherwise, please call 13 11 55 to close your PayID.  

To transfer your PayID to another account at a different bank, building society or credit union please call us on 13 11 55.  After we process your request, you’ll need to ask your other financial institution to link your PayID to your account with them. Until the transfer is completed by your other financial institution, NPP and Osko payments to your PayID will be directed to your account with us. If the other financial institution does not complete the transfer within 14 days, the transfer will not happen and your PayID will remain linked to your account with us.

Please contact us immediately to close your PayID if you no longer own or have authority to use the email address or mobile number you created as a PayID, or if you change your name or any other information connected to your PayID changes. You can also close your PayID via the Suncorp App:

1. Launch the Suncorp App and go to the Banking tab and select ‘Manage’.
2. Under ‘Payments’, tap ‘PayID’, and then select the PayID you’d like to close.
3. Tap ‘Close PayID’ and follow the prompts.

If you create a PayID, your name will be shown to anyone who looks up your PayID via the PayID service or makes an NPP or Osko payment to your PayID. For example, if your mobile phone number is your PayID, then any person who enters your mobile number in the “pay someone” or “pay anyone” field of their online banking app may see your name attached to that mobile phone number.

If you need assistance with the Suncorp App, please call our dedicated Suncorp App support team on 1300 786 277 or email appsupport@suncorp.com.au

Customers can provide feedback on the Suncorp App within the app itself. Click ‘Support & information’ in the top left-hand menu, then click ‘Send us your feedback’.

Yes. The app allows you to lodge and track a claim for home and comprehensive motor insurance products from Suncorp, AAMI, GIO, Apia, Shannons and CIL

Tracking the status of your claim in the Suncorp App is easy. After you’ve made a home or comprehensive motor insurance claim, personalised messages on the welcome screen will keep you informed of your claim’s progress every time you log in.