Suncorp App FAQs

The Suncorp App is for Suncorp, AAMI, GIO, Apia, Shannons and CIL customers. It allows you to get your home, car, money and life sorted, all in one place.

The Suncorp App allows Suncorp, AAMI, GIO, Shannons and CIL customers to view and manage supported policies, explore possible discounts and rewards, view property and suburb profiles and more, in one convenient place. Suncorp bank customers can also see exactly where their money is going.

To download the Suncorp App, simply search ‘Suncorp App’ in your app store. Alternatively, you can visit www.suncorp.com.au/mobile-app and you can send yourself a text message with a direct link to the Suncorp App.

First, you’ll need to download the app from your app store. Once it’s downloaded, you can easily register by entering a few bits of information.

The exact info you’ll need depends on whether you’re a new or existing customer.

You can link your insurance policies and Suncorp bank accounts and credit cards to the Suncorp App via the app itself. You’ll just need the policy number or account number.

The following error messages may occur:

1. 'Please enter a valid policy number’

This means the policy number that you’ve entered is incorrect or the policy is not valid. You may use the ‘Find my Policy’ link to help locate your policy details.

2. ‘This product is unsupported’

This means the product you are trying to link is not supported by the Suncorp App.

You can use the ‘Find My Policy’ tool in the Suncorp App. From the Accounts and Policies section select ‘Forgotten my policy number’, enter:

• First Name
• Last Name
• Date of Birth
• Postcode (postal address)

An email will then be sent to your registered email address with your policy number.

Alternatively, you can contact the call centre.

You will need your CTP policy number to link the policy in the app. Some states may not include the policy number on your CTP documentation. To get your CTP policy number, simply call 1 300 SUN APP (1 300 786 277), and our support team will be able to assist you.

The Suncorp App is available for both iPhones and Android phones.

Yes, you can download and access the app when you’re travelling overseas.

The Suncorp App uses a range of security features including real-time fraud detection, security encryption and multi-factor authentication.

Financial information which is accessed using your device is not stored within the app at any time. You can choose to store your Customer ID within the app, however this is encrypted when not in use and access to your account will still require a valid PIN, passcode or biometric to be provided.

You can easily reset your PIN or password from within the app.

Not yet. We are continuing to build more of the banking functionality into the Suncorp App and will eventually ask mobile banking users to switch over to the Suncorp App.

You can perform most everyday banking tasks in the Suncorp App, including:

• Viewing your savings, transactional and credit card accounts.
• Viewing your personal, home and small business loans.
• Viewing eStatements
• Transferring money between your accounts immediately, for a date in the future or recurring.
• Sending money to external accounts immediately, for a date in the future or recurring.
• Using BPAY to pay bills immediately, for a date in the future or recurring.
• Managing card settings
• Redrawing from home loans

We are continuing to build more functionality into the Suncorp App. For now, the followings tasks will need to be performed in the Mobile Banking App:

• Viewing term deposits.

If you are an existing Physical Security Token user, you’ll be asked to enter your Security Token Code when you register for the app. You’ll only be asked to do this once, and this is only a requirement for banking customers with an existing Physical Security Token.

To set up Apple Pay via the Suncorp App:

1. Download, & sign up to, the Suncorp App.
2. Add your Banking products into the app (if they’re not there already).
3. Visit the ‘Banking’ tab.
4. Click ‘Manage’ (on the right-hand side of your accounts list), then click on ‘Manage Cards’ under the ‘Accounts’ header.
5. Select the relevant Suncorp Bank Visa Debit card. Once the Visa Debit card page displays, select ‘Add to Apple Wallet’ on your VISA Debit card.
6. Follow and complete the screens to finalise setup.
7. Once complete you’ll be returned to the ‘Apple Pay’ page in the Suncorp App, with the nominated card displaying ‘Card added in Apple Wallet’.

Customers with an active eligible product of the Suncorp Network of brands can access rewards.

You can view all your ePurchases in your eWallet under My ePurchases. Open your eGift card and unlock the barcode. You can then redeem your eGift Card by scanning the barcode at the retailer.

All Suncorp Benefits retailers are listed on the benefits platform. You get access to savings at Australia’s most popular retailers, which means you can save on groceries, clothes, department stores, furniture, electronics, movie tickets and more.

Each gift card has its own discount, which can range up to 15% off at retailers.

Paying to PayID is only available within the Suncorp App from Osko eligible Suncorp accounts to an account at another bank which has a registered and active PayID and is able to receive Osko fast payments.

No, not all financial institutions offer PayID. You would need to confirm with them directly.

Mistaken payments to PayIDs are treated the same as mistaken payments to BSB and Account number via Osko. If you’ve sent a payment to the wrong PayID, please contact Suncorp to help on 13 11 55.

To help protect customer data 'look up' limits have been built into PayID to ensure that only legitimate PayID look ups for the purpose of making a payment are taking place. You can continue to make payments using a BSB & Account number or wait till the next day for PayID lookup capability to be reinstated.

We have been improving our digital payment offerings for Suncorp Bank customers. Moving to an increasingly cashless society, we understand our customers need to be able to transfer money online, to accounts at other banks, fast.

NPP is an industry-wide initiative, Australia’s newest way to enable transferring of money between participating banks in near real-time.

PayID makes sending and receiving payments simpler by using easy-to-remember information, such as a mobile number or email address, linked to your bank account.  A PayID can be used instead of a BSB and Account Number to make and receive payments.

PayID isn’t available on the Suncorp App yet but over the last year we’ve been improving our digital payment offerings and we’re working on delivering PayID to our customers.

You can send fast payments from Osko eligible accounts using the Suncorp App. Select Pay/Transfer and Pay Someone and choose to send to a BSB and account number or a PayID.

First, we check in near real-time if the BSB you’ve entered is enabled for fast payments via Osko. If it is, you can enter a description of up to 280 characters including emojis.

When you select Pay Now, we check in near real-time if the account you are paying is eligible to receive fast payments via Osko.

Yes, normal transaction limits apply to your accounts and these are set out in the Suncorp App Terms and Conditions.  Osko and NPP won’t alter your existing transaction limits.However during your Osko fast payment you may be prompted to use the Suncorp Secured App to make transfers safer and protect your account against fraud.

Most personal and savings accounts will be able to send and receive fast payments.

Transferring money continues to be as safe as it is today – with the same level of security that protects your existing accounts and payments.

No, fast payments can only be sent between Osko eligible accounts using the Suncorp App.  Payments from Internet Banking and the Suncorp Bank mobile app will continue to be processed as they are now so please allow 1-2 business days for those payments to be received.

Personalised messages up to 280 characters, including emojis, can be viewed in the Suncorp App.Internet Banking, the Suncorp Bank mobile app and statements will show a shorter description without emojis and some special characters and are likely to include a space or question mark in place of the missing emojis and characters.

In addition to personalised messages, Osko payments made from business accounts can include additional information such as a reference number or invoice number in the optional End-to-End Identifier field. When it’s included by the sender, the details can be seen in transaction details in the Suncorp App, Internet Banking and the Suncorp Bank mobile app.

Future-dated or recurring payments and Business Payment Credits won’t be sent as fast payments via Osko and will continue to be processed as they are now.

If you need assistance with the Suncorp App, please call our dedicated Suncorp App support team on 1300 786 277 or email appsupport@suncorp.com.au

Customers can provide feedback on the Suncorp App within the app itself. Click ‘Support & information’ in the top left-hand menu, then click ‘Send us your feedback’.

Yes. The app allows you to lodge and track a claim for home and comprehensive motor insurance products from Suncorp, AAMI, GIO, Apia, Shannons and CIL

Tracking the status of your claim in the Suncorp App is easy. After you’ve made a home or comprehensive motor insurance claim, personalised messages on the welcome screen will keep you informed of your claim’s progress every time you log in.