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Ordering & activating your Physical Security Token

To maintain a high level of safety for our customers, a Security Token Code is required to approve certain banking transactions and changing your daily transfer limit. You can quickly generate a Security Token Code via the Suncorp Secured App in just a few clicks and the app is free and replaces the Physical Security Token, which costs $20.

If you still wish to order a Physical Security Token:

  • Log in to Suncorp Internet Banking
  • Click "Settings & Security" section
  • Choose "Order/Activate a Token"

Your Physical Security Token will be automatically deactivated when you start using the Suncorp Secured App. The Physical Security Token only works on our existing mobile banking app & our internet banking website.

How to activate your Physical Security Token

Follow these steps to activate your token:

  1. Give us a call us on 13 11 55 or if you’re calling from overseas on +61 7 3362 1712
  2. When prompted, press the buttons below
  3. Press 1 for Banking
  4. Press 1 for Phone or Internet Banking Enquiries
  5. Press 2 to Reset your Internet or Phone Banking Password or Token
  6. Speak with our Team and you are ready to go! 

View our terms and conditions for Internet Banking

Suncorp-Metway Ltd ABN 010 831 722 (Suncorp Bank) (c) Sandstone Technology Pty Ltd ABN 66 073 904 462.  Banking products provided by Suncorp Bank.  Citigroup Pty Limited ABN 88 004 325 080 AFSL No. 238098 ("Citigroup") is the credit provider and issuer of Suncorp Clear Options Credit Cards.  Suncorp Bank Budget Tracker is only available to customers with a single profile within Suncorp Internet Banking. Manually uploaded transactions must be in the format required by Suncorp.  Suncorp takes no responsibility for uploaded files.  If registration is de-activated previously manually uploaded data will be lost.  Results and suggestions do not constitute personal financial product advice and should not be relied upon as such.  If any advice is provided it is general in nature only and does not take into consideration your full personal objectives, financial situation or needs.  You agree to the terms and conditions for Suncorp Bank Budget Tracker in accessing Suncorp Bank Budget Tracker.

Got a Question?

Ask Scout, the Suncorp Virtual Assistant