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Renewing your Physical Security Token

Find out how to renew your Physical Security Token or replace it with the free Suncorp Secured App.

Important information about security tokens

You no longer need to use a Physical Security Token to generate a unique Security Token Code to approve your banking transactions.

We have a free, easy and safe Suncorp Secured App that allows you to generate a Security Token Code wherever and whenever, from the convenience of your mobile phone.

Your Physical Security Token will be automatically deactivated when you start using the Suncorp Secured App.

How to activate your Physical Security Token

Note that Security Tokens can only be activated in the desktop version of Internet Banking.

Step 1 - Login to Internet Banking

screenshot of log in page for internet banking on a desktop computer

Step 2 - Click on the banner at the bottom on your accounts list once logged in

screenshot of the activate token banner in the my accounts screen of internet banking

Step 3 - Review and Accept the Terms and Conditions for Security Tokens

screenshot of security token terms and conditions page

Step 4 - Enter the serial number located on the back of the token (a 10 digit number)

where to find your serial number on your new token

Step 5 - Enter a security code on the front of the token

where to find your security token code on your new token

Your Security Token is now activated.


If you have any issues, please call us on 13 11 55




View our terms and conditions for Internet Banking

Suncorp-Metway Ltd ABN 010 831 722 (Suncorp Bank) (c) Sandstone Technology Pty Ltd ABN 66 073 904 462.  Banking products provided by Suncorp Bank.  Citigroup Pty Limited ABN 88 004 325 080 AFSL No. 238098 ("Citigroup") is the credit provider and issuer of Suncorp Clear Options Credit Cards.  Suncorp Bank Budget Tracker is only available to customers with a single profile within Suncorp Internet Banking. Manually uploaded transactions must be in the format required by Suncorp.  Suncorp takes no responsibility for uploaded files.  If registration is de-activated previously manually uploaded data will be lost.  Results and suggestions do not constitute personal financial product advice and should not be relied upon as such.  If any advice is provided it is general in nature only and does not take into consideration your full personal objectives, financial situation or needs.  You agree to the terms and conditions for Suncorp Bank Budget Tracker in accessing Suncorp Bank Budget Tracker.