Suncorp Online Protection Guarantee
When using Suncorp Internet Banking and Mobile Banking, you are protected against loss from transactions you didn’t make or approve as long as you adhere to the applicable Internet Banking Terms and Conditions or Suncorp App Terms and Conditions.
You need to ensure you keep your Secret Codes including Customer ID, passwords, passcodes and security token codes private, don’t contribute to the loss and let us know immediately as soon as you discover a loss.
Take away the hassle of switching banks with our Online Switching Tool. Key details like your regular payees and billers can be imported directly across from your other bank into Suncorp Internet Banking.
Help & Support
FrequeNtly Asked Question
It’s a number that’s given to you when you register with Internet Banking. It’s different from your account number and everyone gets a Customer ID. You’ll enter it every time you log in to Internet Banking.
If you don’t have one, you’ll need to register for Internet Banking.
If you’ve forgotten your Customer ID, find how to recover it online.
After opening an account, you can register for Internet Banking. After you’ve registered and you’ve received your Customer ID, you can start adding your accounts and cards. Go to ‘Manage my accounts’, enter the account or card number and click ‘Add’.
If you’d like to cancel your Internet Banking account, please contact us.
If you’re having trouble accessing Internet Banking online, try:
- Re-typing the address. Please make sure you’re typing suncorp.com.au/banking into your web browser, and not using an old website address you may have saved elsewhere.
- Updating your browser. If your browser isn’t up to date, you may not be able to perform certain transactions or view content. We recommend: Microsoft Edge or above, Google Chrome 65 or above, Mozilla Firefox 59 or above and Safari 11.03 and above.
- Clearing the cookies and cache in your Internet browser, then try again.
- Using a different Internet browser, such as Firefox or Chrome, and see if the error continues.
Daily limits are the maximum amount of money that can leave your account in a 24-hour period to protect you and your money from theft and fraud. Different daily limits apply to Internet Banking, ATM withdrawals and EFTPOS cash out withdrawals.
Have you forgotten your Customer ID?
Let's help you get it back.
You'll need your Suncorp bank Account Number to recover your Customer ID. If you're in the Suncorp App on your phone, take a moment to copy the nine-digit Account Number.
First, open Internet Banking in a browser.
Under Customer ID, tap on 'Forgot Your Customer ID?' Fill in your name, date of birth, and Suncorp Bank account number. Tap 'Next Step'.
To help make sure it's your account, we send a verification code by text. Your phone number must be registered to receive texts from Suncorp Bank. Hit 'Send Verification Code to this Number'. Copy the verification code from the text message and paste it into 'Enter Verification Code'. Tap 'Verify'.
Your eight-digit Customer ID is displayed.
Copy it, and you're ready to go back to Internet Banking.
Have you forgotten your password?
Let's help you get a new one.
You'll need your Internet Banking Customer ID to recover your password.
First, open Internet Banking in a browser. Under Password, tap on 'Forgot your password?' Fill in your Customer ID, name, and date of birth.
Tap 'Next step'.
To help make sure it's your account, we send a verification code by text. Your phone number must be registered to receive texts from Suncorp Bank. Hit 'Send verification code to this number'.
Copy the verification code from the text message and paste it into 'Enter verification code'.
Choose a new Internet Banking Password.
Hit the 'Show password' icon to see the new password you've entered.
Tap 'Create new password'. Follow the instructions on choosing your password.
Remember, it must be between six and eight-characters long.
Tap 'Create new password'.
Success! Your new password is set. Now you can return to Internet Banking and enter your new password.
Internet Banking has a range of features to make sure online banking is secure.
Read more about how we protect your money online.
To maintain a high level of safety for our customers, a Security Token Code is required to approve certain banking transactions, such as changing your daily transfer limit. You can quickly generate a Security Token Code via the Suncorp Secured App in just a few clicks. The app is free and is available for iOS & Android.
Banking from your mobile is safe, secure and easy.
View Internet Banking terms and conditions
Banking products issued by Suncorp-Metway Ltd ABN 66 010 831 722 AFSL No. 229882 Australian Credit Licence 229882. Approved applicants only. Terms and conditions apply and are available on request. Fees and charges apply. Please read the applicable Product Information Document before making any decisions about a product. Contact us for a copy.
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