What is my Virtual Account Number?

When using Google Pay, your Suncorp Visa Debit card is assigned a unique Virtual Account Number (VAN). This is different to your physical Visa Debit card number, and used when you make a purchase. This ensures that your card number isn’t shared with the merchant, giving you added security. This also means your card number won’t appear on your store receipt. So, if you’re requesting a refund for something you purchased using Google Pay, the merchant may ask for the last 4 digits of your VAN. You can find this on the card details screen in your Google Pay app.

Where can I find out more information about Google Pay?

You can find more information on the Google Pay website.

Google Pay^™

Now you can leave your cards at home. Use your Android mobile device to make in-store purchases with Google Pay.

Ready to add Google Pay to your digital devices?

How do I start using Google Pay?

Download the Google Pay app from the Google Play store. Google Pay works on Android devices running KitKat 4.4 or higher.

Register your eligible card details either in the Suncorp App or via the Google Pay app. A verification code will be sent to your mobile number. View detailed instructions on setting up Google Pay via the Suncorp App .

Place your device on the in-store terminal when making your purchases, anywhere you see one of these symbols.

Why use Google Pay?

Convenient in-store payment

Just hold your phone close to the terminal like you normally would with your debit or credit card. You don’t even need to open the app! For payments over $100, you’ll need to enter a PIN.

Easy card management

You can store all your eligible debit, credit and loyalty cards in the Google Pay app, while enjoying the same rewards and benefits attached to them.

Quality check out in apps

You don't have to enter your card details every single time you make a purchase. Simply choose Google Pay at checkout.

Google Pay is secure

If your phone's lost or stolen, don't worry. Wherever you are, you can instantly lock it, reset the password or wipe all personal data using the online Find My Device.

When you use your phone to pay in stores, Google Pay doesn't send your actual credit or debit card number with your payment. Instead, a virtual account number is used to represent your account information - so your card details stay safe.

As soon as you make a purchase, you'll see a payment confirmation in the Google Pay app. It’ll show you where the transaction happened, along with the merchant’s name and number.

About Google Pay

Frequently Asked Questions

What is Google Pay?

Google Pay is a free app that allows you to use your compatible Android smart device to simply and securely pay in-store or via merchant's apps.

How does Google Pay work?

To use Google Pay for purchases, you must first add your eligible card on your NFC-enabled Android device.

Once your card has been added and your identify verified, simply place your device on a contactless payment terminal to make a purchase. Your device will need to be turned on and the screen “awake”.

Adding your card to Google Pay will also add your card to Google Payments. This will allow you to use your card to make purchases in the Google Play Store and online with Google. For further information on Google Payments, see pay.google.com/about.

You can pay at any merchant where contactless payments are accepted. Simply look for the contactless symbol or Google Pay mark.

You can make in-app payments at participating merchants.

Google Pay is available on both personal and business Suncorp Visa Debit cards. It’s not currently supported on our Clear Options credit card.

To make Google Pay contactless payments, Android devices need to be NFC-capable and meet the relevant software standards. Find out more on the Google Pay Support website.

When using Google Pay, your Suncorp Visa Debit card is assigned a unique Virtual Account Number (VAN). This is different to your physical Visa Debit card number, and used when you make a purchase. This ensures that your card number isn’t shared with the merchant, giving you added security.

Check out more on the Google Pay website.

All frequently asked questions about Google Pay