FREQUENTLY ASKED QUESTIONS
Osko fast payments: bank transfers in near real-time
Osko is the name of a fast payment service offered by participating Australian banks, including Suncorp Bank.
You can make an Osko fast payment from most Suncorp Bank personal and business bank accounts to another account by using a PayID* or to an Osko-enabled account at another Osko participating bank by using a BSB and account number. Just transfer money as you usually would, and Osko will be enabled automatically, sending your funds in under a minute.
You can make Osko payments using the Suncorp App or with the help of staff at a branch. We’re currently working on adding Osko in Internet Banking, but it may not be available for all eligible accounts until the rollout is complete. Before you confirm a ‘Pay Someone’ transfer in Internet Banking, we will let you know if it will be sent via Osko.
*The ability to create a PayID is available for personal accounts only.
How do Osko fast payments work?
Just transfer money as you usually would. If Osko is available then Osko will be enabled automatically, sending your funds in under a minute, 24/7/365.
You’ll be able to tell whether the account you’re paying to is Osko-enabled if you can enter a payment description of up to 280 characters (including emojis!).
And you’ll know if your transfer has been a fast payment if the Osko logo appears on your receipt and transaction details.
Most Suncorp Bank accounts that can make electronic payments are eligible for fast payments.
View a list of some eligible Suncorp accounts:
- Everyday Essentials
- Everyday Options
- Everyday Options sub-accounts*
- eOptions Account*
- 55 Plus Account (except passbook accounts)
- Business Premium Account
- Business Saver Account*
If your account is not listed above, please refer to the Product Information Document or Schedule of Fees and Charges applicable to your account to see if it is able to send and receive Osko fast payments.
* Staff assisted withdrawals in branch via Osko not available
Are Osko fast payments safe?
You can feel confident that Osko fast payments, operated by BPAY®, are safe and secure. Osko payments have the same level of security that protects your existing accounts and payments. Learn more about Online Banking Security.
Smarter payment descriptions
Osko fast payments with the Suncorp App give you the option of including up to 280 characters of remittance information with your payment, including emojis.
Longer descriptions make it easier for you – and all the people and organisations you pay – to keep track of the payments you’ve made.
Simpler payments with PayID
PayID is an alternative way to address payments that’s a lot simpler than sharing your BSB and account number.
With PayID, you can link a unique identifier, such as your mobile number or email address, to your personal account, if it is PayID eligible. Then when someone needs to pay you, you can provide your PayID instead of your BSB and account number, if their financial institution allows them to pay to a PayID.
You can set up and manage PayIDs in connection with an eligible Suncorp Bank account. Of course, if you prefer to continue using a BSB and account number, that’s fine. Using PayID is entirely up to you.
To find out if your account is eligible to connect to a PayID go to the Product Information Document or Schedule of Fees and Charges applicable to your account.
How PayID makes Suncorp App “Pay Someone” transfers easier
If you need to pay someone who has a PayID, you don’t have to chase up their BSB and account number. You can simply pay to their PayID via the Suncorp App if you have an Osko eligible account. The name of the PayID holder will displays before you make the payment, at which point you will need to confirm you’ve got the right recipient.
1 Osko fast payments can only be made to a PayID or to the BSB and account number of an Osko enabled account at another Osko participating financial institution institution via the Suncorp App or by visiting a Suncorp Bank branch and not via other access methods such as Internet Banking. Osko fast payments cannot be made from or to Passbook accounts, General Trust Accounts, loan accounts (other than line of credit and overdraft facilities), Farm Management Deposit Accounts, PayLater accounts and Fixed Term Deposits. Osko fast payments cannot be made from Kids Savings Accounts, Agent’s Statutory Trust Accounts (Qld, NSW) and Solicitor’s Trust Accounts (Qld) but can be made to them. Staff assisted Osko fast payments cannot be made in branch from Carbon Insights Account and Sub-Accounts, Everyday Options Sub-Accounts, Business Saver Accounts or eOptions Accounts or if your Account requires 2 or more persons to sign to withdraw. Future-dated and recurring payments and Business Payment Credits will not be made as Osko fast payments. For full details about terms and restrictions that apply to Osko fast payments please read our Terms and Conditions for Suncorp Accounts and Continuing Credit Accounts and the Product Information Document applicable to your account.
2 A PayID can only be created via the Suncorp App and if you accept and can satisfy our PayID Terms and Conditions. A PayID cannot be created in connection with a Business Account, a Passbook Account, Kids Savings Accounts, loan accounts (other than line of credit and overdraft facilities), Farm Management Deposit Accounts, PayLater Accounts and Fixed Term Deposits. Certain types of mobile numbers (eg. international numbers) and email addresses may not be in a format which is compatible with our PayID requirements and, therefore, cannot be created as a PayID.
^ FaceID login is available on the iPhone X and later models. Please refer to our Mobile Banking terms and conditions before using.
Internet connection is required when using the Suncorp App. Normal data charges from your internet service provider will apply.
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