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Problem gambling assistance

Help for customers who are finding it difficult to know when and how to regain control of their gambling.

Look out for these problem gambling warning signs

While you or a loved one may realise gambling is having a negative impact, it isn’t always easy to know when gambling has become a problem. Here are some important warning signs:

  • You feel stressed or concerned about how gambling is affecting your finances, relationships or health.
  • Your gambling has gotten you into debt. You’re struggling to pay your rent or mortgage, bills, groceries or other essential costs.
  • The thought of not being able to gamble again fills you with fear.
  • You feel like you want to stop gambling, but you can’t.
  • You’re always trying to win back the money you’ve lost.

If any of these seem familiar, it’s a good idea to get the support you need to make a change for the better.

How Suncorp Bank can help

As a Suncorp Bank customer, when you tell us about your situation and your relationship with gambling, we can provide help with your immediate banking needs and connect you to additional support services. 

Contact us by phone on 13 11 55 or in person at a local Suncorp branch  

We won’t share your details without your permission.

If you’re having troubling keeping up with your financial commitments, learn how we can help customers experiencing financial difficulty.

Instantly block gambling transactions on your Visa Debit card

Suncorp Bank transaction account customers with a Visa Debit card on their account can restrict spending on their Visa Debit card at most gambling services, including:

  • Sports betting
  • Casino games
  • Online gambling.

You can instantly activate the Gambling Lock in the Suncorp App. Here’s how:

  • Log into the Suncorp App.
  • Click on the ‘cog wheel’ at the top left corner of the Banking page.
  • Tap ‘Manage cards’ and select your card.
  • Choose ‘Manage Gambling Lock’ under ‘Security Settings’.
  • Turn on the Gambling Lock.

You can turn off the Gambling Lock at any time, but it will remain in place for 48 hours after you deactivate it. We cannot change this cooling off period.


Gambling lock FAQs


Set up a lock on all Visa Debit card transactions

To stop all transactions on your card, including cash access, you can temporarily lock your card in the Suncorp App.

Just click on the ‘cog wheel’ at the top left corner of the App’s Banking page. Then tap ‘Manage cards’ and select your card. Look for the option to ‘Temporarily lock your card’ under ‘Security Settings’.  If a locked card is used at an ATM, it is immediately withheld.

In addition to the Gambling Lock and Temporary Card Lock, under ‘Security Settings’ you can also restrict:

  • Visa payWave payments
  • Internet transactions, and
  • overseas in-store payments.

Track how you're spending

Monitoring your income and expenses with the free, online Suncorp Budget Tracker can help you get a better idea of your financial situation and work towards creating and sticking to a budget. 

Suncorp Bank transaction account customers can also use the free Dollar Tracker feature of the Suncorp App to track their spending across 14 expense categories.

Access additional information and support

There are a range of organisations that offer free or low-cost counselling and information services to help with problem gambling, including:

For a more comprehensive list of organisations that can help, please visit our resources page.