Open Banking

You can choose whether to use it or not. It’s entirely up to you.

And if you do choose to share your bank data with a third party, you can withdraw your data sharing consent at any time. Learn how data sharing works.

If you’ve set up a data sharing arrangement, you can choose to cancel it at any time by either going to the third party with who you set up the arrangement, or via the  Consumer Dashboard in the Suncorp Bank App.

If you wish to stop data sharing on your joint account, you go to ‘Settings’ from the Banking tab in the Suncorp Bank App then ‘Data Sharing Arrangements’. Go to ‘Account Permissions’ to manage your joint account sharing permissions.

Through Suncorp Bank, your data will only be shared with recipients accredited by the Federal Government. This accreditation is designed to ensure that all data sharing complies with strict privacy and security requirements. 

You can find a list of accredited data recipients on CDR.gov.au.

We’ll never share your Suncorp Bank account login details with any third-party organisation. You should never provide these details to any third-party either.

It’s basically a four-step process:

1. Give your consent to the third party to receive your data
   If a third-party organisation you trust asks you to share certain Suncorp Bank data, you can agree to do so on their website, App or other logged in channel.
   
   If the organisation is an active, accredited data recipient, we’ll receive this request
   
   
2. Confirm your identity with Suncorp Bank
   We’ll ask you to authenticate your consent using your Internet Banking Customer ID, or your Suncorp Bank App email address. To verify your identity, you’ll also enter a one-time password generated by the Suncorp Bank Secured App.
   
   
3. Confirm the data to be shared
   After we’ve verified your identity, you can review the details of the data to be shared and how long it will be shared. You can authorise third parties to access your data for a set period of time up to 12 months or as a one time access.
   
   
4. Share your data with third party
   If you’re happy to move forward, you can select “Confirm” and commence data sharing with the accredited organisation.

Any account holder can authorise sharing on the joint account they hold with you. If you wish to stop all data sharing on your joint account(s), you can go to ‘Settings’ from the Banking tab in the Suncorp Bank App then ‘Data Sharing Arrangements’. Go to Account Permissions to manage your joint account sharing permissions or you can remove your joint account directly from the data sharing arrangement from the Consumer Dashbard in the Suncorp Bank App.

Yes, you can use your Consumer Dashboard to:

• view which data sharing you, or another joint account holder or a secondary user, has authorised
• view with who your data is being shared and when these arrangements will expire
• view & manage data sharing arrangements, that were setup by other authorised account users which includes secondary users on personal accounts and nominated representatives on non-personal accounts.
• cancel sharing at any time for those arrangements setup by you or another account owner
• add and remove secondary users permissions
• add and remove accounts from specific data sharing arrangements
• manage your notification preferences. 

To be eligible for data sharing, you must:

• be an individual
• be at least 18 years old
• have at least one account accessible online
• hold a relationship to the account that allows for data sharing permission. 

To share data from a business Account, a nominated representative must be able to transact on the account. 

A nominated representative is an individual authorised to transact on an account for the non-personal entity. The level of authority on the account will determine if the individual has authority to share data on behalf of the non-personal entity. If you are unsure of the level of authority provided to your nominated representative, please contact us on 13 11 55.

To add or remove a nominated representative, please complete the Add/Delete Authority Request form found on our Documents and Forms page and either visit your nearest branch, or email the completed form to bbaccounts@suncorp.com.au for processing.

Sharing data from Suncorp Bank Clear Options Credit Cards is currently exempt on accounts for non-individuals, partnerships, nominated representatives or secondary users. For further information please call 13 11 55 and follow the prompts applicable to credit cards.

If a third party has been authorised to operate on your eligible account, and meet certain criteria, that person can be established as a secondary user for data sharing for that account.

Secondary user permissions are are granted by the account owner via the Consumer Dashboard. Once permissions have been granted, the secondary user will be able to establish consent for the account(s) you have granted permission(s) for.

Sharing data from Suncorp Bank Clear Options Credit Cards is currently exempt on accounts for non-individuals, partnerships, nominated representatives or secondary users. For further information please call 13 11 55 and follow the prompts applicable to credit cards.

After your data sharing arrangement has expired or been cancelled, a data recipient must either delete your data or de-identify it. This will be outlined in the data recipient’s CDR Policy that you will receive when you set up your data sharing arrangement.

Visit CDR.gov.au to learn more about the rollout of Open Banking, how it works, why it’s secure, and your rights as a consumer.