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Product Information Documents & Forms

If you are looking for further information on any of our products, you can download them below.

All documents below are in PDF format and require Adobe Reader. Download Adobe Reader

Codes

ePayments Code

Banking Code of Practice

Identification Requirements

Identification Requirements and Supporting Documents

Identification - Who can certify ID documents

Product Information Documents

Bank

Personal Transaction / Savings Accounts:

  • Everyday Options Account
  • Everyday Essentials Account
  • Kids Savings Account
  • Growth Saver Account

Carbon Insights Account

Suncorp Bank Debit cards 

Buy Now PayLater

Business Accounts:

  • Business Premium Accounts
  • Business Saver Accounts
  • General Trust Accounts
  • Real Estate Trust Accounts
  • Solicitors Trust Accounts

Wealth Cash Management Account

Merchant and Payment Products

Term Deposits:

  • Standard Term Deposits
  • Negotiated Term Deposits

Farm Management Accounts

Home & Personal Lending

Personal Credit Cards

Business Credit Cards

Business Lending

Schedule of Fees and Charges for other Personal accounts

Schedule of Fees and Charges for other Business accounts

Lending Fees and Charges for other Suncorp Bank Home Loans and Packages

Changes Related to PayID Terms & Conditions, effective 14 December 2023

Useful Personal Banking Forms

NOTE: If you need assistance to help select the appropriate form and/or complete the form, please contact 13 11 55 and ask for Lending or Banking.

A guide to help safeguard your cards, PINS and Access codes. Helping you protect your identity and keep your financial information safe.

Complete this form to open a personal banking account

Complete this form to stop or cancel a Direct Debit being taken from your account

Complete this form to add an Account Only authority to an existing account

Complete this form to nominate a Third Party to Operate your accounts. This form is not to be used for Kids Accounts, Business Accounts or Home Loans.

 

Third Party to Operate (TPO's) enables someone to act on your behalf in relation to your accounts. (i.e. The person nominated will be able to access, discuss or change your banking products)

Complete this form to cancel a Third Party to Operate authority that enables someone to act on your behalf in relation to your accounts.

Complete this form to appoint a Power of Attorney

Complete this form to remove a Power of Attorney

'Complete this form to dispute visa debit transaction/s.

Please do not use this form to dispute transactions on a lost or stolen card, please call us on 13 11 55 or visit us in Branch instead.

Complete this form to confirm your Foreign Tax Liability status under CRS and FATCA requirements

Complete this form to confirm your Foreign Tax Liability status under CRS and FATCA requirements

Arrange for your salary to be deposited to your Suncorp account by completing this form and providing it to your employer

Useful Personal Credit Card Forms

NOTE: If you need assistance to help select the appropriate form and/or complete the form, please contact 13 11 55 and ask for Credit Cards.

Complete this form to add an Additional Cardholder to your Credit Card account

Completed this form to add an Authorised Person to your Credit Card account

Complete this form to add a Direct Debit payment instruction to your Credit Card account

Complete this form to Dispute transactions on your Credit Card account

Useful Business Banking Forms

NOTE: If you need assistance to help select the appropriate form and/or complete the form, please contact 13 11 55 and ask for Business Banking.

Complete this form to open a non-personal banking account

This form is to:

  • add or delete authorised person/s on Business Deposit Account (including Line of Credit/Overdraft), Merchant Facility and Multipay
  • add or delete access level of existing or non-related party(ies) on a Term Loan
  • change account operating authorities on Business Deposit Account.

Please visit the nearest branch or contact us on 13 11 55 to request the change via our paperless process.  

Useful Personal Lending Forms

NOTE: If you need assistance to help select the appropriate form and/or complete the form, please contact 13 11 55 and ask for Lending.

Register for Online Cashback or complete a Once-Off Cashback Withdrawal Request

If the National Credit Code applies to your jointly held loan account, each borrower has the right to receive all important notices and other documents.

This form allows a borrower to choose one person to receive these notices and documents on behalf of all borrowers.

If eligible, register for online Cashback or complete a once-off Cashback withdrawal request.

Useful Business Credit Card Forms

NOTE: If you need assistance to help select the appropriate form and/or complete the form, please contact 13 11 55 and ask for Credit Cards

Complete this form to add an Additional Business Cardholder to your Business Credit Card account

Complete this form to add a Direct Debit payment instruction to your Business Credit Card account

Completed this form to change the name of your Business on your Business Credit Card account

Complete this form to request for a limit increase on your Business Credit Card account

Complete this form to dispute transaction(s) on your Business Credit Card account

Guides

Guarantor Guide

Broker documents