What to do if my Visa debit or credit card is temporarily misplaced, stolen, lost, or damaged?
If you’ve temporarily misplaced your Visa Debit card, you can immediately place a temporary lock on the card via the Mobile Banking app. Go to ‘Manage Cards > Card Security.
Once you’ve found your Visa Debit card, remember to check for any unauthorised transactions. You can then unlock your card.
Note: This feature is only available for Visa Debit cards, and not Suncorp credit cards.
If your Visa Debit or credit card has been lost, stolen, or is no longer working as it should, please contact us immediately. If you’re outside of Australia, you can call +61 7 3362 1712 or Visa International.
If you’re in an emergency overseas and you don’t have access to your money, we’ll reverse your call and help you obtain a cash advance and a temporary card.'
Heading overseas? Make sure that you let us know your travel plans. Please contact us or visit your local Suncorp Bank store . We’ll also give you contact numbers of Visa International for the countries you are travelling to.