If you believe your card has been lost or stolen it’s important to inform us as soon as possible. If you fail to notify us, you may be liable for any unauthorised transactions processed to your account, as per the Terms and Conditions. 

Inform us via the Suncorp Bank App

If you have a Visa Debit card or PayLater Visa Debit card you can put a temporary lock on it, or report it as lost or stolen, in the Suncorp Bank App:

1. Tap on the ‘Cards’ icon in the menu bar
2. Select the card you’d like to temporarily lock, or report as lost or stolen
3. Follow the prompts

If you report your card as lost or stolen, we’ll automatically send a replacement to your registered address.

For Clear Options Credit Cards and eftpos cards you’ll need to call us on the number(s) below.  

Call us

Lost, stolen or damaged cards
Mon - Sun 24/7

All cards: 13 11 55 
(overseas: +61 7 3362 1712)

If you’re a Visa card holder that is currently overseas, you can also contact Visa using a country-specific number listed on their website. 

Unauthorised transactions
Mon - Sun 24/7

Debit cards: 13 11 55
(overseas: +61 7 3362 1712)

Credit cards: 1300 221 576
(overseas: +61 2 8225 0926)