What do I do if my Visa debit or credit card is misplaced, stolen, lost, or damaged?
If your card is damaged, lost or stolen, the first step is to contact us immediately on 1800 775 020 or +61 7 3362 1712 if you’re overseas. +1 303 967 1090. You can also contact Visa using a country-specific number listed on their website if you’re outside of Australia.
In the meantime, you can put a temporary lock on your card using the Suncorp App. If you find the card that you’ve misplaced, check if there are any unauthorised transactions in your transaction history first before you unlock it. If you suspect that any unauthorised transactions have been made, please contact us using the number above.
If you fail to notify us, you may be liable for any unauthorised transactions processed to your account, as per the Terms and Conditions.