No, only your fingerprint should be stored on your device and used to access Suncorp Mobile App.
This helps to keep your personal information secure, much like your online banking password and passcode. Your Fingerprint Login should be treated with the same level of security.
Within the Mobile Banking App menu, tap 'Settings' and then 'Fingerprint Login'. Choose Fingerprint Login 'Turn off'.
You can set up Fingerprint Login on iOS and Android devices.
For iOS devices, go to 'Settings' and select 'Fingerprint Login' to register.
For Android devices, go to ‘Settings and select ‘Lock screen and security’ to register.
Once set up, you can log into the app by holding your finger down on the phone’s home button (iOS device) or fingerprint scanner (Android device).
To ensure Fingerprint Login is displayed within the Suncorp Mobile Banking App, you must set up your devices ‘Touch ID’ settings to use Fingerprint Login.
Yes, Fingerprint Login has the same high-level security as all of our authentication methods for mobile banking. Fingerprint Login is stored on your mobile device, so it’s important to have only your fingerprint is registered, to keep your personal information safe.
Read more about how we protect your money online.
If your phone’s gone, immediately contact us or log in to Internet Banking and send a secure message. We can disable your Mobile Banking and Customer ID to ensure that your personal information stays safe.
Download the Suncorp Banking Mobile App, register your device with your fingerprint, and then set up your Fingerprint Login’.
Delete the registered fingerprint on your device and set it up again to use Fingerprint Login. If it’s still not working, you can use your existing password or Passcode to sign-in to the app.
iPhone 5s or later, iPad (5th generation), iPad Pro, iPad Air 2, or iPad mini 3 or later.
Samsung devices (s6 and newer) and Android devices running 6.0 (Marshmallow and newer).