How do I register for the Suncorp Bank App?

First, you’ll need to download the app from your app store. Once it’s downloaded, you can easily register by entering a few bits of information. The exact info you’ll need to enter depends on whether you’re a new or existing customer. If you’re creating a new account, you can register using your full name, email address and postcode. If you’re an existing Suncorp Bank customer and you currently use Internet Banking or Mobile Banking, you can register using your- CID (customer ID number) and password.

What if I forget my PIN or password?

You can easily reset your PIN or password from within the app. You can reset your password by selecting the Forgot password link on the login screen and following the prompts. You can reset your PIN by selecting the ‘Forgot PIN? link on the login screen and following the prompts.

The Suncorp App has a new name:

The Suncorp Bank App

For fast, secure and easy access to your money, it's a smart way to manage your day-to-day banking.

Simple and accessible banking

Get fast, secure and easy access to your money, wherever you go. Transfer money, pay bills, make payments and loads more in the Suncorp Bank App.

Pay someone in under a minute with fast payments⁺⁺

Set up Apple Pay® or Google Pay™ with your Suncorp Bank Visa Debit and EFTPOS cards and Suncorp Clear Options Credit Cards.*

Easily set or reset your Debit card PIN.

Receive notifications for incoming and outgoing payments for eligible accounts^†

Temporarily lock your Suncorp Bank Visa Debit card

Report your Suncorp Bank Visa Debit card as lost or stolen and order a replacement

Learn more about banking with the Suncorp Bank App.

Track spending with the Suncorp Dollar Tracker

Manage your spending money across connected Suncorp Bank accounts, such as your Everyday Options Account and Business Accounts.

Get unique insights into your spending and savings habits.
Track and categorise transactions into 14 expense categories, such as food, energy bills and entertainment.

Secure banking 24/7

Suncorp Bank applies a range of security measures to keep your personal information safe. We use security options such as real time fraud monitoring, secure encryption, and 2-factor authentication.

Fingerprint

You can securely log in to the Suncorp Bank App using Fingerprint ID or Touch ID for Android™ and Apple devices.

Face ID

For ease of use, you can log in to your device using facial recognition (Face ID) on your eligible devices.

2-factor authentication

Add an extra layer of security for peace of mind. To protect higher risk transactions, utilise our Suncorp Bank Secured App when transferring your money with Suncorp Bank. This generates a code every 60 seconds to verify your transactions.

24/7 fraud monitoring

Suncorp Bank monitors your money against fraudulent activities, 24/7. We have a security guarantee for unauthorised transactions made on your accounts, as long as you’ve complied with the Terms and Conditions, as always!

Tips & support

Want to get the most from your Suncorp Bank App? We’ve got you sorted.

Ask Scout a question

The Suncorp Bank App’s clever virtual assistant is available 24/7. Scout offers help with the Suncorp Bank App and your questions about our banking products.

Need help?

First, you’ll need to download the app from your app store. Once it’s downloaded, you can easily register by entering a few bits of information.

The exact info you’ll need depends on whether you’re a new or existing customer.

You can easily reset your PIN or password from within the app.

All frequently asked questions about the Suncorp Bank App

View the Suncorp Bank App terms & conditions

View the Suncorp Bank Secured App terms and conditions

* To be eligible for a Suncorp Bank Visa Debit card you must be 16 years of age or older. If not eligible you will receive a Suncorp Bank eftpos card. Google Pay is only available for Suncorp Visa Debit cards. The Suncorp Bank eftpos card is currently not available for Apple Pay payments within apps, on the web with Safari or for use overseas.

^{^}FaceID login is available on the iPhone X and later models. Please refer to our Suncorp Bank App terms and conditions before using.

Apple, the Apple logo, Apple Pay and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries and regions.
App Store is a service mark of Apple Inc.

⁺⁺ Osko fast payments can only be made to a PayID or to the BSB and account number of an Osko enabled account at another Osko participating financial institution. Osko fast payments cannot be made from or to Passbook accounts, loan accounts (other than line of credit and overdraft facilities), Farm Management Deposit Accounts, PayLater Accounts and Fixed Term Deposits. Osko fast payments cannot be made from Kids Savings Accounts, Agent’s Statutory Trust Accounts (Qld, NSW) and Solicitor’s Trust Accounts (Qld) but can be made to them.

Staff assisted Osko fast payments cannot be made in branch from Carbon Insights Account and Sub-Accounts, Everyday Options Sub-Accounts, Business Saver Accounts or eOptions Accounts. Future-dated and recurring payments, Business Payment Credits and payments from accounts which requires 2 or more persons to sign to withdraw will not be made as Osko fast payments. We are gradually introducing Osko in Internet Banking so it may not be available for all eligible accounts until the full rollout is complete. Before you confirm a ‘Pay Someone’ transfer in Internet Banking, we will tell you if it will be sent via Osko.

For full details about terms and restrictions that apply to Osko fast payments please read read our Terms and Conditions for Suncorp Accounts and Continuing Credit Accounts and the Product Information Document applicable to your account.

Google Wallet, The Google Wallet logo, Google Pay, The Google Pay logo, Google Play and the Google Play logo are trademarks of Google LLC.
Android is a trademark of Google LLC.

Banking products are issued by Suncorp-Metway Ltd ABN 66 010 831 722 (“Suncorp Bank”). Eligibility criteria, conditions and fees apply and are available on request. Please read the relevant Product Information Document before making any decision about this product. Contact us for a copy.

Internet connection is required when using the Suncorp Bank App. Normal data charges from your internet service provider will apply.

^†Payment notifications are available for everyday transaction accounts, savings accounts, and loans for personal and business customers. Notifications for Credit Card payments are not currently supported. Suncorp Bank PayLater and flexiRate notifications cannot be turned off.