I've just submitted a transaction or BPAY® incorrectly, can I reverse it?
We’ll try, but it depends on your circumstances. If your transaction or money transfer date was set to ‘immediate’, please contact us right away and we’ll attempt to reverse the payment for you.
Unfortunately, we’re unable to reverse a BPAY® transaction in Internet or Mobile banking. Please don’t try and repeat the same process with a new transaction, this will register as two separate transactions. You may have to contact the Biller to notify them.
If your transaction was set up as a recurring or future dated transaction, you can go into the transfers or BPAY® section of Internet Banking and cancel the transaction in the ‘future dated’ table.