Why aren't all my accounts listed on the account balances page?
There are two reasons why your accounts may not be listed on the account balances page:
- The account isn’t linked to Internet Banking. To add another account in the app, click on ‘Add Account’ at the top of the balances screen, and add any accounts that are missing.
- The account is not included in your default profile. The Mobile Banking Apps don’t support different profiles. To add another account, simply choose the ‘Add Account’ option at the bottom of the Balances screen.
If your linked account is not showing, please contact us and we’ll resolve the issue.