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 All Using Our Services FAQs

If an ATM has taken your card, please call 13 11 55 or send us a secure message through Internet Banking and we’ll arrange for another card to be sent to you.

It can take up to 7 business days for your replacement card to arrive.

Commonly asked questions

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Products and services including banking and insurance (including home and car insurance) are provided by separate companies in the Suncorp Group. Suncorp Bank is only liable for the banking products or services it provides and not the products and services of the other companies in the Suncorp Group. Any advice has been prepared without taking into account your particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it. Please read the relevant Product Disclosure Statement before you make any decision regarding this product. The Target Market Determination is also available.