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What should I do if the ATM takes my card?
If an ATM has taken your card, please call 13 11 55 or send us a secure message through Internet Banking and we’ll arrange for another card to be sent to you.
It can take up to 7 business days for your replacement card to arrive.
Commonly asked questions
- What is a security token and how do I order one?
- Where is my nearest ATM?
- How do I find a cash and cheque deposit ATM?
- What do I do if I've forgotten my customer ID?
- Why am I having difficulty logging onto Internet Banking?
- I need a copy of my eStatments, where can I get them?
- What is my Internet Banking Customer ID?
