What happens when I get a new phone or tablet?
If you change your phone or tablet, you can transfer your Suncorp Secured App to your new device by downloading the Suncorp Secured App onto the new device and logging in using your existing Banking Credentials or Suncorp ID. You need to enter the Token Code from your previous device to log in to the Suncorp Secured App on your new device. If you don’t have access to your previous device anymore, please contact us on 13 11 55.
You can only use the Suncorp Secured App on one device, so if you download the app onto a second device and register, that will deactivate the Suncorp Secured App on the first device.